Russian Ethnic Representative Council – Ormond VIC

The Russian Ethnic Representative Council of Victoria (RERC/ Russian Aged Care) is the leading community services and non-for-profit organisation founded in 1984. RERC provides a range of services funded by state and federal governments to support elderly people, people with disabilities and disadvantaged people with CALD background, primarily Russian and other Eastern European backgrounds. Our current programs include the Support at Home (SaH), Commonwealth Home Support Program (CHSP), brokerage services in aged care, CALD programs and various community awareness programs. RERC also acts as an umbrella for a range of community organisations to provide a platform for various cultural initiatives and community events.

About the role

We are seeking a dedicated and experienced Team Leader (Care Management) with a clinical background to lead and support our team of Care Advisors delivering services under the Support at Home program.

Based in Ormond, this full-time role combines people leadership, operational management and clinical oversight to support safe, high quality, person centred, and compliant care that aligns with the Aged Care Quality Standards and Support at Home Program guidelines.

The Team Leader (Care Management) is responsible for ensuring that services are delivered efficiently, documentation is accurate, risks are managed proactively, and clients experience high quality, culturally safe, consumer directed care.

In addition to leading the team, the role maintains a small individual client portfolio, providing direct case management, care planning, and relevant service coordination for clients with varying levels of complexity.

Key responsibilities

Leadership & People Management





Provide effective day to day leadership, supervision, and professional guidance to Care Advisors, foster a culture of accountability, client focus, trust, respect, collaboration and innovation.

With support from the Senior HR Coordinator and Service Delivery Manager, manage staff onboarding and induction, career development, PDRs, regular one-on-one supervision, and performance management.

Identify training, development and coaching opportunities for staff, provide ongoing training to Care Advisors to ensure they operate efficiently and effectively.

Support staff to adopt new Support at Home and internal processes and implement quality improvement initiatives.

Run and facilitate team meetings, case discussions, and reflective practice sessions.

Operational Management & Clinical Oversight

Oversee daily operations of the SaH care management team to ensure timely, high quality service delivery.

Review and resolve escalated issues related to care plans, service inclusions, budgets, service agreements according to delegated authority level.

Ensure Care Advisers deliver services in line with Support at Home program guidelines and Strengthened Aged Care Quality Standards.

Contribute to delegated aspects of clinical oversight across the entire client cohort, ensure clinical info/ insights are embedded into care planning and decision making.





Ensure effective functional interface is maintained between Care Advisors and clinical services (including the RERC Registered Nurses) and support the team with respect to all aspects related to clinical care, including Risk & Vulnerability assessments, identifying and addressing clinical risk appropriately, and organising and monitoring clinical supports.

Ensure client risks are assessed, documented and actively managed by Care Advisors, with a strong focus on high-impact high-prevalence risks. Ensure appropriate risk profiles are assigned by staff to all clients and frequent check-ins are in place for all high risk/vulnerability clients.

Ensure Care Advisors prepare best practice case notes, maintain all supporting documentation and charge billable care management time where appropriate.

Oversee new client pipeline including referrals, business and operational risk assessment, client acceptance, onboarding.

Manage client caseload distribution based on staffing ratios and client complexity, ensure full utilisation of Care Advisors capacity.

Monitor client budgets, expenditure, and funds utilisation, ensuring accuracy and sustainability and preventing overspending.

Ensure provider invoices and relevant obligations are managed appropriately.

Coordinate with Rostering, Service Coordination team, direct services units and associated providers to ensure service continuity across the entire SaH client cohort and seamless service delivery.

Support growth through proactive engagement with prospective clients and referrers.

Build strong relationships with clients, families, carers, GPs, associated providers, and community

📌 Team Leader – Care Management (Melbourne)
🏢 Russian Ethnic Representative Council
📍 Melbourne