Operations Director, Australia & New Zealand

Hertz is more than a rental car business. It is a global company proud to dedicate itself to meeting customer needs by offering a wide variety of vehicles and services. Boasting a rich history of significant first steps, ambitious ideas and innovation, Hertz has evolved into the reputable global brand it is today and now includes our other reputable brands of Thrifty, Dollar, Ace and Flexicar.

To continue our success in the future of car rental, we’re looking for an experienced, commercially astute, and results-driven Operations Director to lead and optimise our car rental operations across Australia and New Zealand.

What are the Perks?

- Generous discounts on our brands
- Opportunity for hybrid work
- Employee Car Sales Program
- Car Leasing Program
- Additional days leave per annum
- A focus on sustainability
- Targeted charity partnerships
- Key focus on wellbeing and safety
- WGEA Certified workplace

About the Role

We are seeking an experienced, commercially astute, and results-driven Operations Director to lead and optimise our car rental operations across Australia and New Zealand.

This critical executive leadership role is responsible for driving operational excellence across a geographically dispersed network, ensuring strong fleet utilisation, exceptional customer experiences, commercial performance, safety, compliance, and sustainable business growth. Reporting to the Vice President APAC, the Operations Director will play a key role in shaping business strategy, leading high-performing teams,



and delivering operational outcomes that support the organisation's long-term success.

As a member of the executive leadership team, you will:

- Develop and execute operational strategies aligned with organisational objectives and growth plans.
- Lead and inspire regional operations leaders, fostering a culture of accountability, engagement, and high performance.
- Analyse operational and commercial data to identify opportunities to improve revenue, margins, and overall business performance.
- Drive operational efficiency, productivity, and profitability across all locations.
- Champion customer service excellence and ensure consistent delivery of an outstanding customer experience.
- Manage operational budgets, cost control initiatives, and financial performance outcomes.
- Support strategic planning, forecasting, and business growth initiatives.
- Lead organisational change and continuous improvement programs across the operations function.
- Ensure compliance with all legislative, regulatory, and company requirements.
- Promote and maintain a solid safety culture across the operations business.

About You

- 10+ years' senior operational leadership experience as a strategic and hands-on operational leader with a proven track record of leading large-scale,



multi-site operations across geographically dispersed networks while delivering strong commercial, customer and people outcomes.
- MBA or relevant tertiary qualification in Business or related discipline.
- Comfortable operating at both a strategic and tactical level, with the leadership capability to drive change, influence stakeholders, and develop high-performing teams.
- Demonstrated success managing multi-location operations and large teams.
- Strong commercial acumen with responsibility for budgets, financial performance, and operational outcomes.
- Exceptional leadership, stakeholder management, and communication skills.
- Strong analytical and problem-solving capabilities.
- Ability to drive organisational change and continuous improvement initiatives.
- Experience within car rental, vehicle leasing, automotive services, transport, logistics, or mobility industries would be highly regarded.

At Hertz we pledge to provide a safe and supportive work environment for everyone. We are an inclusive business who welcomes diversity and we encourage applications from all candidates,

including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people with disabilities.

This is a great opportunity for an experienced senior leader looking for their next opportunity in a people focused and highly supportive business.

Interested applicants should apply no later than 1 November 2026

Background Checks will be completed for external candidates as part of the Recruitment Process

📌 Operations Director, Australia & New Zealand (Melbourne)
🏢 Hertz
📍 Melbourne