About CMV Truck and Bus

CMV Truck & Bus are the Victorian dealer for Volvo Group Australia (Mack, Volvo and UD Trucks) and have over 500 employees with 8 main dealerships across Victoria. We sell trucks and buses and provide service and parts for our complete range as the authorized dealer network.

CMV Truck and Bus is a subsidiary of the CMV family-owned group of companies and are proud to be a privately owned Australian based company, with over 91 years of operation and experience. We have over 2,100 staff nationally and continue to grow, promoting from within and working with some of the best in the business.

Know your way around a parts catalogue? Love helping customers and being part of a great team?

If you're someone who enjoys solving problems, tracking down the right part, delivering outstanding customer service and keeping things running smoothly behind the scenes, this could be the role you've been looking for.

And the best part? You'll be joining a business that genuinely invests in its people, culture and workplace experience.

About the Role

As a Parts Interpreter, you'll be the go-to expert for customers, technicians and colleagues seeking the right parts solutions.

Reporting to the Parts Department Manager, you'll play a vital role in supporting retail, wholesale and internal customers while ensuring parts are sourced, processed and delivered accurately and efficiently.

No two days are the same. One minute you'll be assisting a customer with a parts enquiry, the next you'll be sourcing components, managing orders or supporting workshop operations.

A little about what you will be doing

- Providing expert parts advice and solutions
- Managing retail, wholesale and internal sales enquiries
- Following up customer back orders
- Picking parts for counter sales and workshop requirements
- Promoting specials and identifying upselling opportunities
- Maintaining customer information within the CRM system




- Interpreting parts catalogues and manuals
- Sourcing parts from manufacturers and suppliers
- Coordinating the timely dispatch of parts orders
- Processing parts orders and quotations accurately
- Maintaining documentation and records
- Monitoring distributor updates and bulletins
- Recording lost sales and identifying improvement opportunities To be successful in this role you'll ideally have:
- Experience as a Parts Interpreter (commercial vehicle experience highly regarded)
- A strong customer service mindset
- Excellent communication and relationship-building skills
- Sound computer skills and confidence learning recent systems
- A reliable, organised and team-oriented approach
- Current manual driver's licence
- Forklift licence (advantageous but not essential)
- Availability to participate in a rotating Saturday morning roster

What's in it for YOU?

- Attractive above-award hourly rate
- Modern Derrimut facility with onsite café and free gym
- Employee discounts and wellbeing initiatives
- Supportive team environment where your contribution is valued
- CMV Care Program including mental health and wellbeing support
- Regular social events and employee celebrations
- Opportunities to give back through the CMV Group Foundation

At CMV Truck & Bus, we believe our people are our greatest asset. Our success is highly driven by our core values; Safety First, Can Do, Ask The Question, Do the Right Thing and Mutual Respect. We apply these in equal measures to not only our employees but also our customers and the community.

If you have the skills and experience necessary and want to become an important part of our successful team, then please click "Apply" to submit your cover letter and resume.

Current CMV employees, please apply through your internal career site. Please note: By clicking Apply now, you will be directed to the company’s career site to create an account or to sign in and finalise your application. Thank you for completing this short process.

📌 Parts Interpreter (Melbourne)
🏢 CMV GROUP
📍 Melbourne