The Opportunity Reporting to the Warranty Processing Manager, you will be responsible for the end-to-end management of warranty claims and repair orders, ensuring compliance with Hyundai warranty policies and procedures. You'll work closely with dealerships, internal stakeholders, and manufacturers to support efficient claims processing and deliver outstanding customer outcomes.

Warranty & Claims Management

- Review and adjudicate warranty claims, repair requests, and prior work approvals.
- Manage end-to-end case resolution and claims investigations.
- Provide guidance and support to dealerships on warranty policies and procedures.
- Respond to dealer enquiries and resolve claim variations or denials.

Systems, Reporting & Administration

- Maintain warranty documentation, records, and system parameters.
- Support SAP and Global Warranty Management System (GWMS) administration.
- Prepare and maintain reports to support business requirements.
- Identify trends, anomalies, and opportunities for process improvement.

Stakeholder & Dealer Support

- Build strong relationships with dealerships and internal stakeholders.
- Liaise with manufacturers and IT teams to resolve warranty-related issues.
- Coordinate component returns for technical analysis.
- Assist with dealer warranty training and labour rate review processes.

About you You are a customer-focused professional who enjoys problem-solving, working with data, and building solid stakeholder relationships. You thrive in a fast-paced environment and take pride in delivering accurate, high-quality outcomes. Warranty & Claims Experience

Minimum 2 years' experience in warranty claims management or a related role.

Automotive Knowledge





Experience within the automotive industry and dealership networks is highly regarded.

Analytical & Problem Solving

Strong analytical skills with the ability to assess, investigate, and resolve claims efficiently.

Communication & Stakeholder Management

Excellent communication skills with the ability to build strong relationships across dealers and internal teams.

Customer Focus A commitment to delivering exceptional customer service and positive outcomes.

Technical Knowledge

Mechanical aptitude or automotive technical knowledge is advantageous.

Why work for Hyundai Motor Company Australia? For 40 years, we've take great pride in creating an inclusive, energised and team-based workplace with meaningful experiences, encouraging innovation and a growth mindset. Then and Now.

- HMCA & GMAu: Exposure to all facets of the business, its products and future business.
- Learning & Development: Personalised LMS System and clear L&D; strategy for all staff. Exciting formal learning offering's with internationally recognised organisations.
- Leave Benefits: Paid Parental Leave, Celebration, Volunteer, Exam Leave and more!
- Employee Vehicle Lease Program: Utilise our Hyundai Cars at a reduced price.
- CSR Program: Contribute to our Hyundai Help for Kids, which has raised over $15 million for not-for-profit organisations focused on the betterment of children's lives.
- EAP Converge: Access to professional assistance for personal or work-related issue. Health & Wellbeing resources and more.

Recruitment Process If you would like a career with Hyundai Motor Company Australia, please submit your resume by using the apply button below. If you are shortlisted, you will be contacted by telephone by our People & Culture team. We would like to thank all other applicants for their interest and wish you well in your job search.

📌 Repair and Claims Specialist (Sydney)
🏢 Hyundai Motor
📍 Sydney