Apex Group in Sydney, Australia, is seeking a Senior Business and Investor Services Support Associate to lead and improve the contact centre’s operations. You will coach, perform quality assurance, provide technical guidance, and escalate issues to ensure exceptional member and employer experiences.
You will work closely with the manager, deliver training, monitor SLA performance, and maintain QA reporting while guiding the team through process improvements and customer-centric service delivery.
📌 Senior Investor (Sydney)
🏢 CO_SNFSL Apex Group Fiduciary Services
📍 Sydney
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