Senior Project Officer

- Temporary 3 month fixed-term opportunity (35h/wk), with potential to become ongoing
- Clerk Grade 9/10 - $133,348 to $146,945 base salary per annum + superannuation and annual leave loading
- Lithgow, Maitland, Gosford or Parramatta location, predominantly office-based

About the opportunity We are seeking an outcomes-focused Senior Project Officer to lead a portfolio of continuous improvement initiatives across Fines and Debt. You will turn business needs into practical improvements, maintain a prioritised pipeline of work and ensure initiatives deliver measurable customer and business value.

You will lead up to 10 analysts and uplift the continuous improvement framework, including the governance, prioritisation, tracking and reporting needed to move ideas through to realised benefits.

What you will do

- Lead a portfolio of improvements that deliver measurable service, efficiency, quality, compliance or cost benefits.
- Uplift the continuous improvement framework, governance, methods and measures.
- Maintain and prioritise a transparent backlog based on business value, strategic alignment, effort, risk and capacity.
- Plan and track initiatives through analysis, delivery and adoption.
- Manage timeframes, resources, risks, dependencies, quality and benefits; take corrective action, escalate issues, and support the management of suppliers or contracts where required.
- Develop evidence-based recommendations and business cases, report clearly to governance forums, and identify opportunities for AI, automation and digital tools.
- Lead and coach up to 10 analysts and build strong relationships across operational, executive and technical teams.

What we are looking for

- Strong experience leading continuous improvement initiatives in a large or complex organisation.
- Proven ability to prioritise opportunities, manage a backlog and demonstrate measurable business value.
- Experience uplifting continuous improvement frameworks and applying effective governance, reporting, risk, quality and financial controls.
- Solid analytical,



problem-solving and agile delivery skills, including evaluating outcomes and providing evidence-based advice.
- Confident stakeholder engagement and influencing skills, with experience leading multidisciplinary analysts and managing workloads, capability and performance.
- Experience using AI, automation or digital tools is highly desirable; relevant continuous improvement, Lean, Six Sigma, agile or change qualifications are desirable.

What we need from you: An up-to-date resume (no more than 5 pages) and a cover letter (no more than 2 pages) outlining how your skills and experience are aligned to the role.

For enquiries regarding this position, please contact Monique Royle at [email protected]

About Revenue NSW

Revenue NSW is the state’s principal revenue management agency. We are part of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe, and fair society by collecting revenue, resolving fines, administering grants, and recovering debt.

We are proud of our diverse and regional team and welcome flexible working.

Why work with us?

- Meaningful work that matters to NSW
- Hybrid working, compressed hours, generous leave & benefits
- Career building opportunities in a supportive team
- Unmatched growth and development pathways

We can’t wait to meet you! If this role sounds like you, you can apply by clicking the button ‘Apply Online’ below - it’s a simple online process. If you don’t meet all the criteria, but still believe you could succeed in this role, please still apply - we’d love to hear from you.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months.



The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Salary Grade 9/10, with the base salary for this role starting at $133,348 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Amy Vierboom via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Click here to view our approach on the use of AI in recruitment.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Monday 9 November 2026 @ 11:59PM

Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected].

For more information, please visit

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Information on adjustments available for the recruitment process

📌 Senior Project Officer (Lithgow)
🏢 myCareer - NSW Government
📍 Lithgow