Medical Receptionist - part time OR traineeship

Medical Receptionist – Part Time hours available, around 25 hours per week (school hours available).

Paul Hopkins Medical is seeking an experienced Medical Receptionist, or a highly organised person with excellent customer service skills to join our growing team.

PHMC is one of Mackay’s largest general practices, with over 20 doctors working across three clinic locations. As our team continues to expand, we are looking for someone who can step confidently into a busy environment and become an integral part of our front‑of‑house team.

This is a fast‑paced and rewarding role suited to someone who enjoys helping people, thrives under pressure, and can quickly learn complex systems and processes.

About the Role

Our reception team plays a vital role in ensuring the smooth day‑to‑day running of the practice and delivering exceptional patient care.

Responsibilities include:

- Managing patient appointments and doctor schedules
- Answering and triaging multiple incoming calls
- Providing high quality customer service to patients
- Processing Medicare billings and understanding billing requirements
- Maintaining accurate patient records and digital filing
- Supporting doctors and nurses with administrative coordination
- Following infection control and practice policies
- Managing patient enquiries and assisting with front desk workflow





No two days are the same — this role requires someone who can multitask, prioritise and stay calm in a busy clinical environment.

About You

We are looking for someone who:

- Has 2+ years experience in a busy reception or administration role (medical reception highly regarded)
- Has excellent customer service skills and a professional phone manner
- Is confident managing high volumes of calls and patient enquiries
- Can quickly learn and apply complex practice policies and procedures
- Has strong attention to detail and organisational skills
- Is a team player with a positive and proactive attitude
- Is comfortable using computer systems and learning new software quickly

Hours

This is a part time role, school hours with flexibility of covering a few mornings/afternoons if staff are on leave.

You may be required to work across our three Mackay clinic locations.

Why Join PHMC?

Paul Hopkins Medical Clinic prides itself on creating a supportive, welcoming and team‑focused environment. Our reception team is an essential part of patient care, and we value staff who take pride in their work and contribute positively to the team culture.

If you are someone who enjoys a busy workplace and takes pride in delivering outstanding service, we would love to hear from you.

📌 Medical Receptionist (Mackay Regional)
🏢 Paul Hopkins Medical Clinic
📍 Mackay Regional