The Manager of Operations plays a key leadership role in supporting the General Manager to deliver the strategic direction and vision of the RSL. This position oversees operational performance across all areas of the club — including hospitality, gaming, functions, and member services — ensuring excellence in service delivery, financial outcomes, and member experience.

Key responsibilities

Oversee efficient rostering and leave management across operational departments, ensuring rosters are posted at least two weeks in advance

Monitor staffing levels to maintain service standards while achieving wage-to-sales targets within budget

Conduct regular performance reviews of direct reports, fostering accountability and continuous improvement

Ensure compliance with secure and secure cash-handling procedures across all outlets

Support the management team in resolving customer concerns promptly and effectively





Provide strong direction, mentoring, and coaching to team leaders and staff

Conduct regular operational team meetings to ensure effective communication and alignment

Ensure WHS compliance across all areas of the venue including regular audits

Provide strategic advice to the General Manager to meet operational and financial performance objectives

About you

Extensive computer skills, with knowledge of QuickBooks or equivalent.

Gaming industry Licence, RSG, RSA Minimum 2 years' experience

Experience in Regulatory Compliance, Risk Management, AML/CTF in a Club environment is highly desirable

Previous experience in a large-scale hospitality gaming environment is preferred

📌 Operations Manager (Morwell)
🏢 Morwell RSL Sub Branch
📍 Morwell