Salary: $80,263.11 per annum + superannuation
Reports to: Chief Executive Officer (CEO)
Employment Type: Full-time
Location: Doncaster East, Victoria, with travel to participant homes and service locations as required

About Ableconnect

Ableconnect is a registered NDIS provider committed to delivering safe, reliable and person-centred supports that empower people with disability to live meaningful lives, achieve their goals and exercise choice and control.

We provide a range of supports to NDIS participants, including Supported Independent Living (SIL), Specialist Disability Accommodation (SDA)-related support services, in-home support and community participation.

At Ableconnect, we believe quality care starts with understanding each participant as an individual. We are committed to building trusted relationships, supporting independence and delivering services that reflect each participant’s needs, preferences and aspirations.

About the Role

We are seeking an experienced, organised and proactive Care Coordinator to join our growing team.

Reporting directly to the CEO, you will play a key role in coordinating and overseeing the day-to-day delivery of supports across our SIL and community-based services. This is a fast-paced, hands-on operational role suited to someone who can confidently manage competing priorities while maintaining a robust focus on participant safety, quality of care and service delivery.

You will work closely with participants, support workers, families, allied health professionals and other stakeholders to ensure supports are delivered consistently, safely and in accordance with individual support requirements.

The role combines participant coordination, staff supervision, rostering,



recruitment, compliance monitoring and continuous service improvement. You will be expected to take ownership of operational responsibilities, identify opportunities to improve service delivery and work collaboratively with the wider team to support Ableconnect’s ongoing growth.

Key Responsibilities

Participant Support and Service Coordination

- Coordinate and monitor support for NDIS participants living in SIL/SDA settings and those receiving in-home and community-based supports.
- Develop and maintain positive, professional relationships with participants, families, nominees, support coordinators and other stakeholders.
- Ensure participant needs, preferences, goals and support requirements are reflected in daily service delivery.
- Monitor participant wellbeing, health, safety and satisfaction, escalating concerns and incidents promptly.
- Coordinate appointments, allied health involvement, hospital admissions and discharges, and transitions between services where required.
- Maintain accurate participant documentation, support plans, communication records and service agreements.
- Respond to participant and family concerns professionally and work towards timely, practical resolutions.

Rostering and Operational Management

- Develop,



maintain and review participant rosters to ensure appropriate staffing levels and continuity of supports.
- Coordinate shift coverage, staff availability, replacements and changes to participant support requirements.
- Monitor roster accuracy, service delivery and relevant billable hours.
- Identify and address rostering gaps, service risks and operational inefficiencies.
- Work collaboratively with other departments to ensure smooth daily operations.
- Respond to changing operational priorities while maintaining participant safety and service quality.

Staff Supervision and Support

- Provide day-to-day supervision, guidance and support to support workers.
- Promote professional conduct, accountability and a positive team culture.
- Conduct staff check-ins, supervision meetings and performance discussions as required.
- Monitor staff performance, compliance, attendance and adherence to participant support requirements.
- Support effective staff handovers and communication between shifts.
- Identify staff training needs and coordinate relevant training, competency assessments and professional development.
- Address concerns regarding staff conduct or performance and elevate matters appropriately.

Recruitment and Workforce Development

- Assist with recruitment activities, including reviewing applications, conducting interviews and checking references.
- Support the onboarding and induction of new employees.
- Monitor staff compliance requirements, including qualifications, mandatory training, screening checks and other relevant documentation.
- Work towards maintaining a pool of suitably qualified and compliant support workers to meet participant needs.
- Su

📌 Care Coordinator (Melbourne)
🏢 Ableconnect
📍 Melbourne