ABOUT THE ROLE

We are looking for a proactive and organised Service Administrator to join our Townsville team.

Working closely with our Branch Manager and Service Department, you will play a key role in supporting the day-to-day administration of our service operations. You will be responsible for coordinating service-related administration, managing work orders, maintaining accurate records, supporting billing processes, and helping ensure jobs progress efficiently from start to finish.

This role is best suited to someone with previous Service Administration experience who understands the demands of a busy workshop or heavy industry environment. You will enjoy working closely with technicians, customers and suppliers to help keep service operations running smoothly.

KEY RESPONSIBILITIES

- Service Administration: Manage the administrative requirements of service jobs, including work orders, purchase orders, customer invoicing and job close-out activities.

- Customer & Supplier Support: Build positive relationships with customers, suppliers and internal stakeholders while managing service-related communications and enquiries.

- Administrative Support: Coordinate the service inbox and provide general administrative support to the Service Department.

- Team Collaboration: Work closely with the Branch Manager, Technicians and other business functions; contribute to a positive team environment and assist with leave coverage as required.

- Health & Safety Compliance:



Promote a safe working environment by following company policies and escalating issues when necessary.

WHAT YOU’LL BRING

- Previous Service Administration experience

- Proficiency in Microsoft 365 and Xero

- Solid organisational and communication skills

- Customer-focused approach with the ability to build positive stakeholder relationships

- Ability to manage competing priorities and work effectively in a busy operational environment

- Experience using job management, service management or fleet management software (desirable)

- Self-motivated and capable of working independently and collaboratively

- Current driver's licence

WHY JOIN US?

At SMH Equipment - we’re respectful, honest & transparent in our actions; we succeed by working together. We build meaningful connections with colleagues, clients & business partners. We’re rigorous in protecting excellence, always striving to improve & won’t be beaten. We embrace innovation & thrive in an evolving landscape. Our WIN/WIN approach means we’re committed to outcomes that benefit everyone.

TO APPLY/ENQUIRIES: Apply via Seek

We are looking for the successful candidate to join our team as soon as possible. Applications close Friday 6 November (COB). All applications are treated as Private and Confidential.

Other positions currently available within our team:

- Warehouse Storeperson (Townsville based)

📌 Service Administrator (Townsville)
🏢 SMH Equipment
📍 Townsville