Build a career you can be proud of with a company that genuinely backs you.

ClaimsCo is a quick growing client advocacy firm helping Australians navigate property insurance claims and secure fair outcomes. We’re proud to be disrupting the claims space with a client-first approach built on integrity, transparency, and results.

Due to rapid growth, we’re looking for property Insurance Claims Administrators to join our dynamic team on the Gold Coast. Insurance claims management experience is not a requirement, we provide full training! This is an entry level all rounder role where you will learn and grow across multiple areas of our business.

The Role

As a Claims Administrator, you'll play an important role in supporting our customers and keeping our claims processes running smoothly. You'll be one of the first points of contact for our customers, assisting with enquiries, providing updates and ensuring new insurance claims are lodged accurately and efficiently.

Your key responsibilities will include:

- Answering incoming customer calls and providing friendly, professional assistance.

- Responding to customer emails and managing general enquiries.

- Assisting with lodging new property insurance claims with insurers on behalf of our customers.

- Accurately entering and maintaining customer and claims information in our systems.

- Liaising with customers, insurers and internal teams to ensure claims progress smoothly.

- Providing general administrative support to the claims team as required.

What We're Looking For

We're looking for someone who is:





- A confident communicator who enjoys speaking with customers over the phone and providing excellent service.

- Highly organised and detail-oriented, with the ability to manage multiple tasks in a fast-paced environment.

- Customer-focused and empathetic, with a genuine desire to help people.

- Tech-savvy, comfortable navigating multiple systems, managing emails and learning new processes.

- Positive, reliable and proactive, with a willingness to learn and take ownership of their responsibilities.

- A team player who enjoys contributing to a supportive, high-performing workplace.

Previous experience in customer service, administration, reception or a call centre environment would be highly regarded, but insurance industry experience is not required!

What's In It For You?

- Genuine career progression – grow your skills and explore opportunities within our expanding business.

- Full training provided – we'll teach you everything you need to know about insurance claims.

- Supportive team environment – work alongside experienced leaders and colleagues who want to see you succeed.

- Fun and engaging workplace culture – regular team activities, celebrations and recognition.

- Modern systems and streamlined processes – helping you work efficiently and confidently.

- Long-term stability – join an established, growing business making a real difference for Australian homeowners.

Ready to Apply?

If you're a people person who loves helping customers, enjoys staying organised and wants to build a rewarding career with a company that values its people, we'd love to hear from you!

Click Apply Now to submit your resume and cover letter.

📌 Claims Administrator (Arundel)
🏢 ClaimsCo
📍 Arundel