Project Delivery Lead – Remote

4001 Central Plaza The Lookout Way

Posted 1 day ago

Job Description

About us

Founded in 2020, the team at The Lookout Way set out to transform the delivery of in-home care by blending cutting-edge technology with deep industry insight. Born from firsthand experience with the challenges facing Aged Care providers, we built the only digital care management platform created by care, for care.

Our flagship platform, Lookout, is an all-in-one SaaS solution that empowers providers and their clients with the tools and visibility needed to deliver high-quality, profitable care. With a solid focus on intuitive design, it connects staff, care workers, and clients through personalised interfaces tailored to each user’s role.

About the Role

As our Project Delivery Lead, you won’t just be “managing tasks”—you will be the strategic architect behind the end-to-end implementation of the Lookout Care Suite for our largest, most complex customers. You will bridge the gap between technical system architecture and executive-level business goals, ensuring that our partners in the Aged Care and NDIS sectors aren’t just installing software, but undergoing a successful digital transformation.

This is a high-visibility role requiring a rare blend of technical depth and “C-suite ready” communication. Your mission is to lead cross-functional teams to deliver best-in‑class customer experiences on time and within budget.

The core responsibilities of the role include:

- Define scope, goals,



and deliverables for large-scale implementations, managing detailed project plans and budgets.
- Establish deep-rooted relationships with executive leadership and boards, providing high-level governance reporting and proactive risk mitigation.
- Become an expert in the Lookout product ecosystem. You’ll translate complex system architecture (APIs, BI tools, and integrations) into sequenced, actionable deliverables.
- Facilitate high-impact workshops and discovery sessions to identify opportunities for operational uplift and value activation.

Do you have what it takes?

You are abigpicturethinkerwho never loses sight of the details. You understand that successfulsystemonboardingis20% technology and 80% people and process, and you thrive in environments where change needs to be practical, scalable, and well‑managed across the organisation.

- 5+ years’ experience delivering software implementations within mid‑sizedorganisations(e.g. SaaS vendors, agencies)leading projectsthat balance enterprise‑grade rigor with real‑world operational constraints.
- Strong understanding of system design and the SDLC, with hands‑on experience integrating HRIS, Finance, and Payroll systems in organisations where systems, teams, and budgets must work closely together.
- Experience in Aged Care and/or NDIS environments is highly regarded, particularly within providers where regulatory compliance, rostering, clinical delivery, and financial processes intersect daily.

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