At our multi-disciplinary Childhood Therapy clinic in Bayswater, you have the opportunity to become an integral member of our reception team, providing client care, exceptional customer service and administrative support to our clinical team. At Okey Dokey you will have the opportunity to ensure all administration is managed at a high level to enable our therapists to provide support and care to each of our families. Being a receptionist at Okey Dokey means you can leave work each day knowing that you’ve made a positive contribution in the lives of our families.
We are seeking a new full-time receptionist to join an established, high performing administration team.
Values
Okey Dokey team members ensure they engage with all clients in line with our key values: Authenticity, Acceptance, Kindness, Professionalism, Collaboration.
Vision
Okey Dokey Childhood Therapy's vision is to support each child to grow and develop skills they need to flourish.
About Us
Okey Dokey Childhood Therapy is an established private practice located in Melbourne's outer east. We have carefully gathered a team of clinicians and admin staff who share a passion for providing high quality care to our clients leading to Okey Dokey becoming one of the largest allied health practices in Melbourne which is exclusively dedicated to working with children. All therapeutic services are provided to clients in rooms at our practice in Bayswater or via Telehealth.
About You
You are a friendly and engaging individual who is responsible, ethical and self-motivated. You are able to work independently but thrive as part of a collaborative team utilising your excellent verbal and written communication skills to problem solve and multi-task in a fast paced work environment. You enjoy connecting with colleagues and other team members to provide our clients and therapists with a high level of support. You have a passion for the work you do and value a collaborative working environment. Your previous medical reception experience will be highly regarded.
YourResponsibilities
Be the face of Okey Dokey by embracing the Okey Dokey values and using these when engaging with all recent and existing clients
Welcome and assist clients with enquiries and appointments
Answer and respond to telephone and email enquiries in a friendly and professional manner
Sensitively manage difficult conversations with current and potential clients
Manage calendars for a large team of allied health professionals utilising Cliniko
Manage and navigate the communication flow between clients and their clinicians
Accurately process client payments via cash,
eftpos or funding and process Medicare rebates where required
Manage the completion of reception tasks across multiple web based programs and platforms
Ensure the accurate storage and retrieval of client and practice records
At all times maintain confidentiality of client information
Maintain cleanliness of reception area
Support the day to day operations of the practice
Maintain strong communication across a well established team
What you can expect:
The successful applicant will be joining a wonderful team of friendly administrative staff and clinicians. Upon commencement at the practice, you will be guided through a thorough on-the-job training program facilitated by the Admin Manager. You can expect excellent communication with peers and Management, encouraged through frequent team meetings and an open door policy. All staff have access to management support when required and all staff are valued.
Other benefits include:
An annual pay increase guaranteed.
Annual performance review meetings to reflect on personal and employment goals.
The practice is staffed 8.50am - 5.10pm Monday to Friday - no late nights or weekends required and no overtime hours needed.
The practice typically closes for two weeks over Christmas and is closed for all public holidays.
Located just 8 minutes from the Eastern freeway with ample free parking for all staff.
The successful applicant will require a valid employee Working With Children Check and current police check.
Please note that only suitable candidates will be contacted.
📌 Full Time Medical Receptionist (Melbourne)
🏢 Okey Dokey Childhood Therapy
📍 Melbourne
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