Band 4 -$38.36 - $40.65 per hour (plus casual loading and super)

Casual

- Located at Dandenong CivicCentre, Springvale Community Hub & Parkmore Shopping Centre; some WFHopportunity (once fully trained)
- Applicants mustbe available for shifts acrossfive days per week.Hourswill vary according to operational needs.

About Us

Located 35km to the southeast of Melbourne, GreaterDandenong City Council covers 129 square kilometres and has a population ofover 169,000 people. The central activities district is Melbourne's secondlargest retail and commercial centre and includes large shopping complexes atDandenong and Keysborough as well as the highly popular Dandenong Market.

Greater Dandenong City Council is the most culturallydiverse locality in Australia, with residents from over 150 differentbirthplaces, nearly two-thirds of whom were born overseas. Key industriesinclude manufacturing, health care and social assistance, retail trade,wholesale trade and transport.

We are a progressive organisation of exceptional characterthat offers a dynamic and rewarding work environment to approximately 900employees. We recognise that our staff are vital to the delivery of excellentservice to our community and the achievement of our long-term vision. We investin the development of our people, and we strive to be a workplace that isrespectful, engaged, accountable, creative and honest.

About theRole and About You

Are you acommunication superstar with exceptional interpersonal skills?

Do you have astrong sense of community and a genuine commitment to supporting customers fromdiverse backgrounds?

GreaterDandenong City Council is seeking a motivated and customer‑focused professionalto join our Customer Service team on a casual basis.



As a first point ofcontact, you will play a critical role in supporting customers across allservice channels, including telephone, face‑to‑face and online interactions.

This casualrole will provide flexible support during periods of increased demand, plannedand unplanned leave, and other operational requirements. Shifts may be offeredacross Council’s customer service locations and contact centre, sometimes atshort notice.

GreaterDandenong is one of Victoria’s most culturally and linguistically diversemunicipalities. Success in this role requires outstanding verbal and writtencommunication skills, the ability to explain information clearly and patiently,and a high level of empathy when assisting customers with varying needs andlevels of understanding.

We areseeking a flexible, energetic and detail‑oriented individual who is committedto delivering consistently high‑quality customer service to our diversecommunity.

KeyRequirements:

- Enthusiasm, flexibility, and aconfident manner
- Patience, empathy, and theability to meaningfully engage with customers from diverse backgrounds
- Strong understanding of customerservice principles and concepts
- Ability to learn quickly andthink on your feet
- Solid attention to detail andproblem-solving skills




- Highly developed verbal andwritten communication skills including the ability to explain complexinformation in plain language that is easily understood by customers
- Fluency in a second languagerelevant to the community of Greater Dandenong is highly regarded

Availabilityand willingness to accept variable shifts, including shifts offered at shortnotice, based on operational requirements

- Driver’s license is not required,but the ability to attend various worksites at short notice is necessary

Please ensure you address the key selection criteriaoutlined in the position description as part of your application.

You may be required to undertake practical testing,work preference profiling / psychometric testing, functional capacityassessment (physical) or aptitude testing.

The successful candidate will be asked to produce aclear Working with Children Check and will be asked to consent to a nationalpolice check (and where relevant an ‘international criminal history check’),subject to the operation of spent conviction laws. Please note that people withcriminal records are not automatically barred from applying for this position.Each application will be considered on its merits.

Benefits of working with us

Council believes in providing an environment where staffthrive, both in the work they do and in how they learn and develop as peopleand professionals.

Our workplace has an inclusive and diverse culture whichencourages innovation and supports your work and life balance. There are plentyof opportunities to learn, develop and grow your career within our expandingand diverse organisation.

Our benefits include

- Competitive salary
- Salary sacrificechildcare (where available)

📌 Customer Experience Officer (City of Greater Dandenong)
🏢 Council Jobs
📍 City of Greater Dandenong