Coleambally is seeking a Customer Service Lead to oversee the CS team, ensuring high-quality service across orders, enquiries, and issue resolution. You will manage escalation, ticket flow, and KPI/SLA adherence while collaborating with logistics, finance, and operations to improve processes.
The role demands solid leadership, stakeholder management, and experience with ERP systems and ticketing tools. On-site Melbourne location with emphasis on continuous improvement.
📌 Customer Service Team Lead — Elevate Service (Melbourne)
🏢 Coleambally
📍 Melbourne
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