Junior Application Support Engineer - Manufacturing Systems

About the Company
Leaders IT (Professional Services division of Peoplebank) are a leading information technology talent consultancy that focuses on providing specialised IT consultants to Tier-1 clients in diverse industries like Banking/Financial Services, Retail, Telecommunications, and Government. Our consultants are engaged in a variety of cutting-edge projects throughout Australia.

About the role
We are working in partnership with a large aerospace corporation on an opportunity working across major enterprise technology platforms. Our client is looking for a collaborative team player to join their team as a Junior Application Support Engineer – Manufacturing Systems. This is an excellent opportunity for a recent graduate or junior IT professional looking to build their career within infrastructure, networking, systems administration, and enterprise technology environments. You'll receive ongoing mentoring, training, and hands-on experience while working alongside experienced engineers on meaningful projects.

Skills & Interests
We're looking for candidates with a genuine passion for technology and a willingness to learn. Exposure to any of the following through study, internships, home labs, personal projects, or commercial experience would be beneficial:

Key Responsibilities

- Application Support:Provide Level 1 and Level 2 support for manufacturing applications, escalating more complex technical and functional issues to senior specialists.
- Incident Investigation:Assist with troubleshooting application issues, gathering information from users,



documenting incidents and supporting root-cause investigations.
- User Support:Work with manufacturing, engineering, quality and shop-floor users to understand system issues and provide practical application support.
- Application Monitoring:Assist with monitoring manufacturing applications and interfaces, identifying failures or data issues and escalating where required.
- Testing & Configuration:Support senior team members with system configuration, testing, release activities and validation of changes.
- Process Documentation:Maintain support documentation, knowledge articles, system procedures and troubleshooting guides.
- Data & Traceability:Assist with issues relating to manufacturing records, serialisation, component tracking, work instructions and quality processes.
- Continuous Improvement:Identify recurring support issues and contribute ideas to improve application stability, user experience and support processes.
- Capability Development:Participate in the CUSP development pathway, including mentoring, coaching, structured learning and capability assessments.

- Foundational experience or education in IT, information systems, software, engineering, application support or a related technical discipline.
- Some exposure to application support, service desk, systems administration,



ERP applications or business systems would be advantageous.
- Strong analytical and troubleshooting skills.
- An interest in manufacturing technology, enterprise applications and SAP environments.
- Ability to communicate effectively with both technical and non-technical stakeholders.
- Good documentation skills and attention to detail.
- A willingness to learn unfamiliar technologies and business processes.
- A collaborative approach and willingness to learn from experienced technical specialists.
- Exposure to SAP, ERP or MES platforms is desirable but not essential.
- Australian Citizen

Culture & Perks

- Dedicated Program Manager, Professional Mentor, and Employee Manager to support your technical and professional growth
- Opportunity to develop your skills in a professional environment whilst contributing to meaningful project work
- Permanent employee entitlements, including annual leave, public holidays, sick leave, long service leave, and salary sacrifice options
- ACS membership, certification support, and access to ongoing training and development sessions
- Structured career development designed to set you on the path for a long and successful career in technology

What We Need From You

- Commitment to participating in the structured 12-month program
- A positive attitude and genuine willingness to learn
- Strong communication skills and the ability to work collaboratively
- Curiosity, enthusiasm, and a desire to build a career in infrastructure and technology

Recent graduates and junior IT professionals are strongly encouraged to apply. Commercial experience is not essen

📌 Junior Application Support Engineer (Melbourne)
🏢 Leaders
📍 Melbourne