Account Manager and Business Development Manager

Cogito Group is seeking an experienced Account Manager and Business Development Manager to grow and manage our customer base across Australia and New Zealand. The role combines new-business development with disciplined management of strategic accounts in government, defence, critical infrastructure and commercial markets.

You will be responsible for the full customer lifecycle: identifying opportunities, building relationships, supporting bids and contract negotiations, maintaining account plans, coordinating delivery commitments, leading governance and reporting, and securing renewals and growth. You will work closely with Cogito's executive, technical, service delivery and commercial teams.

The opportunity

Cogito Group is seeking an experienced Account Manager and Business Development Manager to grow and manage our customer base across Australia and New Zealand. The role combines new-business development with disciplined management of strategic accounts in government, defence, critical infrastructure and commercial markets.

You will be responsible for the full customer lifecycle: identifying opportunities, building relationships, supporting bids and contract negotiations, maintaining account plans, coordinating delivery commitments, leading governance and reporting, and securing renewals and growth. You will work closely with Cogito's executive, technical, service delivery and commercial teams.

About Cogito Group

Cogito Group is an Australian cybersecurity company specialising in digital trust, public key infrastructure, certificate lifecycle management and identity solutions.



Our customers include government and high-assurance organisations that depend on secure, reliable services and transparent evidence that contractual and security obligations are being met.

What you will do

Account and contract management

- Own a portfolio of government and commercial accounts across Australia and New Zealand, with clear account plans, stakeholder maps, revenue forecasts and growth priorities.

- Build trusted relationships with executives, contract managers, procurement teams, security leaders, technology teams and operational stakeholders.

- Act as the commercial and relationship lead between customers and Cogito's service delivery, engineering, operations and finance teams.

- Understand each contract, statement of work, service schedule and customer commitment, and maintain visibility of deliverables, milestones, dependencies, risks and renewal dates.

- Lead regular customer governance and service review meetings, ensuring agendas, performance information, decisions and actions are prepared and followed through.

- Coordinate accurate monthly and quarterly reporting covering service performance, SLAs and KPIs, incidents, problems, changes, risks, issues, continuous improvement, customer satisfaction and agreed commercial measures.

- Monitor service and relationship health, raise emerging concerns early,



coordinate recovery plans and maintain clear communication during incidents or delivery issues.

- Support accurate invoicing, purchase-order management, variations, contract changes and commercial reporting.

- Identify opportunities for continuous improvement and additional value, agree priorities with customers and track delivery of approved initiatives.

Business development

- Develop and execute a business development plan for Australia and New Zealand across government and non-government markets.

- Build and qualify a healthy pipeline through direct engagement, industry networks, partners, panels, events and targeted campaigns.

- Translate customer security, identity and certificate-management problems into clear opportunities for Cogito's products and managed services.

- Lead opportunities from discovery through solution shaping, proposal, procurement, negotiation and close, working with technical specialists where required.

- Monitor government procurement channels, forward work plans, panels and tender activity, and coordinate timely bid and no-bid decisions.

- Develop relationships with delivery partners, resellers, managed service providers and technology partners where they improve market access or customer outcomes.

- Maintain reliable CRM records, pipeline stages, probability-weighted forecasts and next actions, and report progress to management.

- Protect and grow recurring revenue through renewals, expansion, cross-sell and early management of commercial or delivery risks.

What success looks like

- Customers receive accurate, useful reporting and see Cogito as responsive, prepared and accountable.

📌 Account Manager and Business Development Manager (Sydney)
🏢 Cogito Group
📍 Sydney