Mental Health & Disability Support Worker

Major Support Services

Location: Across Melbourne
Employment type: Casual
Reports to: Director
Pay: Based on experience, qualifications, and the applicable award, including relevant penalties and allowances.

About us

At Major Support Services, we help NDIS participants build independence, stay connected with their community and work towards the things that matter to them.

We’re looking for experienced support workers who are patient, dependable and confident supporting people with mental health needs. A background in psychology, mental health, counselling or social work would be highly valued.

The role

Every participant is different, so your work will depend on the person you’re supporting. You might help someone get to an appointment, build a daily routine, take part in community activities or work through a difficult day.

We’re looking for someone who takes the time to listen, builds trust and encourages people to make their own choices. You’ll need to be comfortable working independently, while keeping management and the wider support team informed.

What you’ll be doing

- Supporting participants with community access, appointments, daily routines and practical everyday tasks.
- Helping people build confidence, independence and social connections.
- Providing calm, respectful support when someone is anxious, overwhelmed or distressed.
- Following support plans, risk assessments and behaviour support plans.
- Noticing changes in a participant’s wellbeing and raising concerns promptly.
- Providing safe transport when required.
- Writing clear, factual case notes after each shift, including hours worked and kilometres travelled.
- Reporting incidents and safety concerns promptly.
- Working respectfully with families, other support workers and professionals, with the participant’s consent.
- Maintaining privacy, professional boundaries and the standards expected under the NDIS Code of Conduct.
- Taking part in induction, training, supervision and team meetings.

What we’re looking for





- At least two years of relevant paid experience in mental health or disability support, including direct experience supporting people with mental health needs.
- A qualification in mental health, disability, community services, psychology, counselling or social work, or substantial relevant experience.
- An understanding of how trauma can affect people and how to provide support that helps them feel safe, respected and in control.
- The ability to stay calm, communicate clearly and respond appropriately when someone is distressed.
- Positive judgement about when to provide support and when to ask for help.
- Strong written communication skills and confidence completing case notes.
- Reliability, punctuality and a commitment to providing consistent support.
- Respect for people from different backgrounds, cultures and life experiences.
- A willingness to learn about each participant’s needs and complete relevant training.

Checks and documents you’ll need

Before starting relevant duties, you’ll need to provide:

- Evidence of your right to work in Australia.
- A current NDIS Worker Screening clearance, verified and linked to Major Support Services as required.
- A current employee Working with Children Check if supporting children.
- Current First Aid and CPR certificates.
- Your NDIS Worker Orientation Module certificate: Quality, Safety and You.
- A current driver’s licence and access to a reliable, registered vehicle with insurance that covers work-related participant transport, where required.
- Copies of your relevant qualifications and training certificates.
- Two recent professional referees, ideally supervisors who know your support work.





You’ll also need to complete our induction and keep your checks and certificates up to date.

We’d especially like to hear from you if you have

- A completed psychology qualification or substantial university study in psychology.
- A Certificate IV or Diploma in Mental Health.
- Experience supporting people with complex mental health needs.
- Training in Mental Health First Aid, suicide prevention or de-escalation.
- Experience following positive behaviour support plans.
- Experience supporting people through housing difficulties or major life changes.
- Availability for regular shifts, including some weekends.

Working safely and professionally

You’ll be expected to work within your training and the responsibilities of a support worker. This role does not include providing psychological assessments or therapy.

Medication assistance, personal care and specialised tasks will only be assigned where they form part of the participant’s support arrangements and you have the required training and competency. Unauthorised restrictive practices must never be used.

How to apply

Apply here or send us your résumé to [email protected]

- About your experience supporting people with mental health needs.
- Any psychology or related qualifications or study.
- The suburb you’re based in and the areas you’re willing to travel to.
- Your availability and preferred working hours.
- The checks and certificates you currently hold.

Please also provide two professional referees and a brief example of how you’ve supported someone through a difficult situation, without sharing identifying client details.

The appointment is subject to satisfactory screening, reference checks, and a suitable match with participant needs.

We welcome applicants from all backgrounds. If you need any adjustments during recruitment, please let us know.

Pay: $40.00 per hour

Expected hours: 8.0 – 25.0 per week

Benefits:

- Travel reimbursement

Work Location: In person

📌 Disability Support Worker (Melbourne)
🏢 Major Support Services
📍 Melbourne