Willoughby City Council is seeking a Customer Experience and Service Transformation Team Leader to drive a strategic program across the council, delivering enhanced customer outcomes and streamlined services for residents. The role sits within a dynamic, collaborative workplace in Sydney's Willoughby area, offering opportunities to influence service design and delivery.
You will work with cross‑functional teams to shape the customer journey, embed transformation initiatives, and mentor staff
📌 Customer Experience (Willoughby)
🏢 Willoughby City Council
📍 Willoughby
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