About the role

We are seeking a proactive, highly organised, and detail-oriented Roster Coordinator to oversee and facilitate our rostering and service delivery operations. In this role, you will play a key part in maintaining continuity of care for our clients by matching qualified Support Workers with client preferences, managing daily schedule updates, and ensuring efficient, high-quality service delivery. Reporting directly to the Chief Operating Officer (COO), you will ensure that operational rosters meet relevant Award conditions, client needs, and organizational targets.

Key responsibilities

- Create, review, and maintain weekly service rosters; obtain approval from the COO prior to publishing
- Match Support Workers to individual clients with consideration for client preferences, culture, and languages
- Fill vacant shifts promptly, manage urgent personal/sick leave, and maintain an updated emergency casual pool to ensure seamless continuity of support
- Ensure all draft and published rosters strictly adhere to relevant Award conditions and organizational guidelines
- Provide guidance and training to Support Workers and House Managers on the use of rostering software and electronic devices
- Assist the Payroll Officer with fortnightly timesheet and worker roster reconciliations
- Maintain open, professional communication across support teams, House Managers, and leadership
- Report regularly to the COO and escalate operational or safety risks proactively




- Contribute to ongoing work practice evaluations, policy development, and service improvements
- Actively follow organizational WHS policies, safe working procedures, and infection control standards

About you

- Proven ability to work in a fast-paced environment, prioritise effectively, and make sound decisions under pressure
- Exceptional communication and stakeholder management skills
- Robust conflict resolution, negotiation, and problem-solving abilities
- Ability to self-motivate and foster a positive team workplace
- High proficiency in using IT systems, database management, and electronic rostering software
- Genuine commitment to person-centred support, social justice, inclusion, and diversity
- High standard of personal integrity and reliability
- Clear understanding of privacy and confidentiality requirements
- Valid Driver's Licence
- Cleared NDIS Worker Screening Check and Working with Children Check (WWCC)

About us

At MSMW, our focus is on elevating the voice of people with disability and their family members. We work in partnership with individuals to support them and provide opportunities that improve their quality of life. Our Vision is to empower people with disability to live the life they want to live by instilling hope and shaping the future. We are inspired to create services and supports that empower people with disabilities, further their independence, and enhance their belonging within the community to build a truly inclusive world.

📌 Roster Coordinator (Hampstead Gardens)
🏢 MY Support My Way
📍 Hampstead Gardens