Job Title: Customer Service & Operations Assistant
Location: Sydney, Australia
Job Function: Customer Service / Operation
Employment Type: Full time

Job Description

- Provide frontline support to local customers by answering inquiries,
assisting with shipment updates, and ensuring a high standard of customer
service.
- Assist with booking arrangements with carriers and coordinate with vendors
for cargo pick-up and trucking deliveries.
- Track shipments and update customers with real-time status, ensuring they
are informed throughout the shipping process.
- Liaise with overseas offices to follow up on bookings, documentation, and
timely arrival notifications to clients.
- Use internal ERP systems to accurately enter shipment details, input sales
and cost data, and follow internal procedures for job file creation, cost
approvals, and documentation updates




- Support backend operational tasks with training provided for future
involvement in full shipment handling.

Qualifications

- Open to fresh graduates with a diploma or degree in business, supply chain,
logistics, or a related field; prior experience in logistics or customer
service is an advantage but not required.
- Strong communication and problem-solving skills, with the ability to respond
professionally and effectively to customers and internal stakeholders.
- Proficient in Microsoft Office and eager to learn shipment management or
logistics systems; high attention to detail and ability to manage multiple
tasks in a fast-paced environment.

📌 Customer Service & Operations Assistant (Sydney, AU)
🏢 Dimerco
📍 Sydney