About the role

Join RX Plastics T/A RX Rims as a Customer Service Team Support Officer, based in Geebung. This full-time, permanent role is a key point of contact for customers across RX Rims, helping provide prompt, professional service and accurate order and delivery information. Working closely with Despatch, Sales, Production and Administration, you'll help keep customers informed and support reliable, on-time deliveries.

Key responsibilities

- Answering incoming customer calls and emails promptly and professionally
- Responding to ETA and order-status enquiries, liaising with Despatch and following up with customers when updates become available
- Providing delivery, carrier and consignment note details as soon as external transport is booked, and recording customer communications in Odoo
- Keeping customers informed of delivery changes or delays and escalating delays in obtaining ETA information to the Senior Administrator
- Providing general product information using RX catalogues and product specification sheets, and referring technical enquiries to the appropriate Sales Manager
- Capturing quote requests and customer requirements; referring large-volume enquiries to Sales and not providing quotes over the phone
- Entering and managing sales orders accurately in Odoo, checking product codes, quantities, delivery dates, site delivery addresses, invoice dates and customer PO details
- Checking minimum order quantity (MOQ), FIS and other minimum-order requirements, and asking customers to amend orders where required
- Ensuring orders over a certain amount, or orders going to distant locations or site deliveries, are confirmed by the customer by email or phone before proceeding, and recording the confirmation
- Providing copies of invoices on request and referring statement requests,



supplier payment enquiries and payment disputes to the relevant Head Office Accounts team

About you

- At least two years' experience in customer service, sales support or order processing, ideally in manufacturing, plastics, irrigation, agricultural, plumbing or industrial supply
- Strong verbal and written communication skills and a confident, professional phone manner
- Experience using an ERP system; Odoo experience is highly regarded
- Accurate data entry, strong attention to detail and the ability to manage a high volume of enquiries
- Good organisational and time-management skills, with the ability to prioritise and follow through
- Good working knowledge of Microsoft 365, including Outlook, Excel and Teams
- Ability to work collaboratively with customers and internal teams in a fast-paced environment
- Australian work rights are required for this position
- Knowledge of poly/PVC pipe, hose, risers and fittings, product specifications, freight or despatch coordination would be an advantage

Benefits

RX Rims is a well-established local company with a strong focus on quality, teamwork and reliability. You'll join a supportive team, receive ongoing training and have the prospect to contribute to the customer experience and day-to-day operations of a growing business.

About us

RX Plastics T/A RX Rims is an Australian-owned company established in 1969, with a strong history in manufacturing PVC hose, tubing and polyolefin pipes. We produce high-quality products locally using modern equipment and innovative processes. As part of the Haggarty Group, we focus on sustainability, including in-house recycling of manufacturing waste and reducing our environmental impact, while delivering reliable products to customers across Australia and New Zealand.

📌 customer service team support officer (Geebung)
🏢 RX RIMS
📍 Geebung