Who We Are

Amora Hotels and Resorts

Founded in 1997, the Amora Group owns and operates seven Asia Pacific properties, with four in Australia and three in Thailand. We have recently announced a growth plan to double our portfolio in the next five years.

Catering for business, conference and leisure travelers, our luxury hotels are selected for their excellent locations in the heart of major tourist and business destinations.

Amora Hotel Adelaide is a five-star hotel in the heart of the city on Victoria Square, offering 380 contemporary rooms and suites. Conveniently located near Adelaide Central Market, Chinatown and key business precincts, the hotel features extensive conference and event facilities, dining venues, a fitness center, outdoor heated pool, complimentary Wi-Fi and 24-hour room service.

The Role:

Join our team as a Groups & Reservations Coordinator and help turn every booking into an outstanding guest experience.

You'll play a key role in coordinating individual and group reservations, including conferences, events, tours, and wholesale business, while working closely with our Reservations Manager and Revenue Team to maximize occupancy and create seamless guest experiences.

Key Responsibilities:

- Manage individual and group accommodation reservations via phone, email, and hotel systems.

- Coordinate conference, event, tour, and wholesale bookings, ensuring all details are accurate and up to date.

- Maintain group blocks, rooming lists, allocations, and guest profiles within reservation systems.

- Liaise closely with Front Office, Events, Sales, and Revenue teams to ensure seamless communication and service delivery.

- Prepare reservation reports, rooming lists, arrival summaries, and occupancy forecasts.

- Ensure billing instructions, special requests, and reservation details are accurate prior to guest arrival.

- Respond promptly and professionally to enquiries, amendments, and cancellations.

- Deliver exceptional customer service while building solid relationships with guests, clients,



and stakeholders.

- Monitor booking activity and reservation trends to support occupancy and revenue goals.

- Maintain accurate reservation records, reporting, and administrative documentation.

- Support pre-arrival planning and post-stay follow-up to enhance guest satisfaction.

- Contribute to departmental initiatives, process improvements, and a positive team culture.

- Ensure compliance with company policies, procedures, and workplace health and safety requirements.

Skills and Experience

- Previous experience in Reservations, Front Office, or a similar hospitality role.

- Strong attention to detail with excellent organisational and administration skills.

- Outstanding written and verbal communication skills.

- Proven ability to manage multiple priorities in a fast-paced environment.

- Strong problem-solving skills and the ability to remain calm under pressure.

- A positive, proactive, and customer-focused approach.

- Confidence working with hotel reservation and property management systems.

Desirable

- Experience using Opera Cloud PMS or similar hotel reservation systems.

- Experience managing group bookings, conferences, events, or tour series.

- Knowledge of revenue management principles and inventory controls.

- Familiarity with wholesale, corporate, and leisure travel segments.

- Experience working within a hotel or hospitality environment.

Remunerations & Benefits

- Competitive wage

- Complimentary duty meals

- Dry cleaning for your uniform

- Learning and development opportunities

- Discounted accommodation and food & beverage throughout the Amora Hotels & Resorts

If you have the passion and skills that fit the above description, we would love to hear from you!

We thank all interested parties in advance for their applications. However, only successful applicants will be contacted.

Amora Hotels and Resorts is an equal opportunities employer with a zero tolerance to discrimination, harassment or any type of behaviors that are contrary to providing a safe, inclusive & respectful environment for all.

📌 Groups and Reservations Coordinator (Adelaide)
🏢 Amora Hotel Adelaide
📍 Adelaide