Full-time Mon - Fri
Fun, Friendly & Sociable Culture
Renewable Energy Industry - Solar & Battery

About Clean Power Australia:

Clean Power Australia is a Top 20 by Volume Solar Retailer based in NSW, QLD, and ACT. We are looking to expand our Customer Support function.

About the role:

We are seeking a customer-focused individual to join our team as a Customer Support Coordinator. If you are enthusiastic individual, enjoy assisting customers, and thrive in a dynamic & busy work environment, this is the perfect opportunity for you.

MAIN DUTIES/RESPONSIBILITIES
Provide exceptional customer service to customers inquiring about solar and battery products.
Respond promptly to customer inquiries, concerns, and complaints via phone, email, and chat.
Assist customers in navigating our products and services, addressing technical queries, and offering solutions to meet their needs.
Work closely with the manager helping with general administrative tasks & duties.
Collaborate with cross-functional teams to ensure effective communication and resolution of customer issues.
Maintain accurate and up-to-date customer records in our database.
Prioritise critical works and plan them based on resource availability
Establish good relations with various clients & internal or external stakeholders





SKILLS & EXPERIENCE
Previous experience in a customer service role - any industry is welcome!
Robust communication skills with the ability to explain technical concepts in a explicit and understandable manner.
Excellent problem-solving abilities and a customer-centric mindset.
Positive & a team player mindset!
Ability to work in a fast-paced environment and adapt to changing priorities.
Proficient in using customer relationship management (CRM) tools.
Full working rights - no temporary visa holders

WHATS ON OFFER
Full-time hours Monday - Friday in our brand new office - NO WEEKENDS!
Office based in Mascot super accessible via train & bus
Full industry training provided (Solar & Battery)
Great manager & family-feel culture - WE ARE A FUN BUNCH!
Opportunities for career development and career advancement.
Work with a passionate and dedicated team in the sustainable energy sector.
WHV Holders welcome to apply with plenty of time left on visa

The recruitment process will be a phone interview with our Recruitment Manager, Jessica followed by a face to face with the hiring manager.

If you are interested, please attach your CV and we will give you a call.

📌 Customer Support Coordinator Mascot (Australia)
🏢 Clean Power Australia
📍 Australia