Deliver exceptional customer experiences and digital growth
Work on CRM automation, streamline customer journeys and boost engagement
Join a fast paced and exciting team in a growing innovative business

Taking Shape is a fast growing, dynamic and much loved fashion retailer with a strong presence in both stores and online in Australia and New Zealand. We celebrate curves and want women to feel fabulous about themselves, all day every day

About the role
In this hands-on role, you’ll build and deploy targeted email and SMS campaigns that drive customer loyalty and engagement. Reporting to the CRM & Loyalty Manager, you’ll be instrumental in coordinating and elevating personalised communications that keep our amazing customers coming back for more.

Your role
Build and schedule best in class email, SMS and customised campaigns to surprise and delight our customers
Produce, schedule and amplify loyalty campaigns, monitoring performance to drive engagement and spend




Analyse and report on regular campaign performance metrics to uncover insights and share findings
Participate in audience segmentation strategies based on insights gathered across all channels (email, SMS, social, paid media)

Skills
Demonstrated experience using email services / marketing automation platforms such as Salesforce Marketing Cloud
Hands-on experience in CRM and loyalty programs, ideally in fashion retail
A Bachelor’s degree in Marketing, Business, Data Analytics, or a related field
Strong grasp of data types, segmentation and confident with tools like Excel or Tableau
Solid attention to detail, excellent written communication skills

If all this sounds like you and you have a genuine interest in a energetic fashion forward setting, we'd love to speak to you

Due to the high volume of applicants we receive, please be aware that only shortlisted candidates will be contacted

How to apply
Click on the Apply button to submit your cover letter and CV

📌 Crm Coordinator Victoria
🏢 Taking Shape
📍 Victoria