To maximize the sales and profitability by monitoring costs and shrink associated with auction administration and sale day staffing levels.
To create an workplace which reflects the company philosophy of exceptional customer service by monitoring and managing service levels
Acting as a role model for all team members by always employing superior customer service and salesmanship skills, and ensuring the team does the same.
Hire, coach and train team on how to make appropriate decisions regarding customer service (i.e. refunds, invoicing inquiries, owner details and complaints).
Ensures team is knowledgeable and skilled with RBA computer systems, customer registration and payment requirements.
Responsible for processing of DMV transfer documents,



CE certificates (Europe); Collection of appropriate Sales Tax or Exemption Certificates required by law; Reconciling (Balancing) sale, Collection of Accounts Receivables in a timely manner and banking duties and; Manage and coordinate the ordering of auction supplies.
Act as a liaison with all levels of the organization to ensure accurate reporting of information.
Build and maintain solid relationships with customers, financial institutions, local taxation offices, motor vehicle branches to obtain information or solve problems.
Maintenance and setup of relevant systems used to maintain auction information
Following up on all customer inquiries
Escalate problems or issues to senior management
Perform other duties as assigned.

📌 Customer Service Manager Corio
🏢 Richie Bros
📍 Corio