Join the Team - Customer Service Roles at Rackley Swimming Smithfield NSW!

Looking for a job where you can work in a fun, active environment and make a real difference in your community?

Rackley Swimming Smithfield is currently looking for enthusiastic Customer Service team members to join our team. Whether you're looking for your first job, a flexible role while studying, or the start of a long-term career, this could be the perfect opportunity.

As part of the City Venue Management (CVM) team, you'll be the friendly face that welcomes families and swimmers into our facility every day.

Why You’ll Love Working with Us
Fun and supportive team environment
Flexible shifts to support a healthy work-life balance
Career development opportunities within CVM
Training discounts for relevant qualifications
A great starting point for a career in the aquatics and leisure industry
Work in a positive environment that engages with the local community

What We’re Looking For
Friendly, confident people who enjoy working with others
A passion for delivering outstanding customer service
Positive attitude and professional presentation
Reliable availability, including some afternoons and weekends




Strong communication and organisational skills
A team player who enjoys working in a busy setting

Key Responsibilities
Welcome all patrons to the facility with an energetic and helpful attitude
Ensure the smooth operation of daily administration processes at reception
Assist customers with bookings, memberships, and visit passes
Promote and upsell swim programs, memberships, and retail items
Help create a positive and welcoming experience for all visitors

Requirements (or willingness to obtain)
Working With Children Check (WWCC)
First Aid & CPR Certificate

About City Venue Management

City Venue Management (CVM) operates aquatic and leisure facilities across Queensland and Recent South Wales. We’re passionate about creating welcoming spaces that inspire our communities to be active, confident, and connected.

Our Commitment to Child Safety

CVM is dedicated to the health, safety, and wellbeing of all children and families who visit our facilities. We are committed to maintaining a child-protected setting through strong policies, regular staff training, and proactive safeguarding practices.

Ready to Join the Team?

📌 Customer Service Smithfield Nsw
🏢 City Venue Management
📍 Smithfield