Company Description AccessPlus Solutions Pty Ltd is a service-focused organization committed to delivering reliable, practical support services to individuals and communities. The company emphasizes explicit communication, responsive customer service, and cooperative problem-solving to meet diverse client needs. Team members are encouraged to contribute ideas, work proactively, and build strong relationships with clients and colleagues. AccessPlus Solutions values professionalism, integrity, and continuous improvement in all aspects of its operations.

Role Description The Support Coordinator is a full-time, in office role based in Geraldton, WA. The position involves coordinating and monitoring support services for clients, ensuring their needs are understood, documented, and addressed in a timely and effective manner. Day-to-day tasks include managing client cases, maintaining accurate records, arranging appointments and follow-ups, and liaising with internal teams and external providers to resolve issues. The Support Coordinator will respond to customer inquiries, provide technical and service-related assistance, and escalate complex matters when necessary. This role requires consistent communication with clients, proactive case management, and a focus on delivering a positive,



respectful service experience.

Qualifications
Candidates should possess strong Interpersonal Skills and Communication abilities to build rapport with clients and collaborate with colleagues.
Candidates should possess Case Management experience, including organizing, tracking, and updating client support plans and service interactions.
Candidates should possess Customer Service skills, with a commitment to responsive, respectful, and solution-oriented client support.
Candidates should possess Technical Support capabilities, including basic troubleshooting and clear explanation of systems or processes to clients.
Candidates should have solid organizational and time management skills, with attention to detail in documentation and reporting.
Candidates should be comfortable working on-site in Geraldton, WA, and coordinating with local service providers and stakeholders.
Relevant experience in community services, healthcare, disability services, or a similar support environment is beneficial.
A vocational qualification or degree in social services, community work, customer service, or a related field is an advantage.

📌 Support Coordinator Geraldton
🏢 AccessPlus Solutions
📍 Geraldton