Guest Service Agent (full time or part time) Treasury on Collins, Melbourne CBD | Casual | $33.85 to $47.39 per hour + super

About the role We're looking for an experienced Guest Service Agent to join our small team on a casual basis, with a pathway to a full time role for the right person.

This is a hybrid role across front office, breakfast service and our wine bar. You'll enjoy it if you like both the desk and the floor.

Key responsibilities

Front office: check-ins and check-outs, reservations, guest requests and local recommendations

Breakfast service: looking after guests at our buffet breakfast, supported by our breakfast chef

Wine bar: evening service in our Mezzanine lounge

Working closely with housekeeping and maintenance to look after our guests

The roster Work across our three shifts: 6:00 to 2:00, 11:00 to 7:00 and 3:30 to 11:30, including weekends. No overnight shifts. You'll be on a fixed weekly roster with the same days and shifts every week.

About you

At least 2 years' front office experience in a hotel





Food and beverage service experience (hotel, restaurant or café)

Current RSA (or willingness to obtain before starting)

Confidence with a PMS (we use RMS Cloud and will train you)

Weekend availability

Australian work rights

About us Treasury on Collins is an independent boutique hotel inside the heritage-listed 1876 Bank of Australasia building on Collins Street. With over 50 suites and apartments and a small, close team, we offer the kind of personal service the big chains can't.

Benefits

Highly rated hotel with very happy guests

Work in one of Melbourne's most beautiful buildings, minutes from Southern Cross and Flinders Street

A genuine pathway to part time or full time

No overnight shifts, and a fixed roster

Broad experience across rooms and F&B;

Award-based pay and penalties: $33.85/hr weekdays, $40.62 Saturdays and $47.39 Sundays, plus super

📌 Guest Service Agent Melbourne
🏢 Treasury on Collins
📍 Melbourne