This is a front counter role in a busy workshop. Around 80% of the job is customer service, bookings and administration. The other 20% is workshop support. You won’t be sitting out the front. When the counter is quiet, you’ll be on your feet: putting parts away, helping the technicians and keeping the workshop moving.

The Automotive Service Advisor Trainee role is a long-term career pathway in the automotive industry. It’s for people who are passionate about cars and customer service but don’t want to do a traditional mechanic apprenticeship.

No experience required.

You’ll get full training, mentoring and documented systems, with a pathway to the AUR21120 Certificate II in Automotive Sales. The role is designed to progress into a fully competent Automotive Service Advisor position over time.

Full-time, 42.5 hours per week, Monday to Friday.

Key responsibilities

Greet customers professionally, in person and on the phone

Book vehicles in and help maintain workshop workflow

Capture accurate customer and vehicle information in CoStar





Communicate estimated costs and pickup times clearly

Keep customers updated throughout repairs and notify them when vehicles are ready

Prepare estimates, quotes and invoices under supervision

Receive parts deliveries and put stock away promptly

Help the technicians when the counter is quiet

Keep the counter, showroom and workshop clean and presentable

About you

Reliable, with consistent attendance

Follows systems and procedures every time

Skilled, accountable and a transparent communicator

Shows initiative and wants to learn

Happy to pitch in wherever the workshop needs help. There’s no “it’s not my job” here.

About us We’re a locally owned tyre and mechanical workshop in Parkes, focused on raising the bar in the automotive industry through professionalism, structure, communication and continuous improvement. We’re committed to building a robust team culture and developing future talent.

📌 Automotive Service Advisor Trainee Parkes
🏢 Regos Plus Tyre And Mechanical
📍 Parkes