Key Responsibilities

Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.

Support travelers with booking updates, modifications, cancellations, and special requests.

Provide accurate, up-to-date insights on destinations, travel documents, and agency procedures.

Follow up to confirm trip details and gather feedback post-travel.

Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.

Benefits

Fully remote flexibility — work from anywhere and design a schedule that aligns with your lifestyle.

Exclusive travel perks and access to industry-only discounts.

Professional development through ongoing training, mentorship, and team support.





Community culture where passion for travel, connection, and meaningful memories drives everything we do.

What We’re Looking For

Robust written and verbal communication skills.

Experience in customer service—ideally in travel, tourism, or hospitality.

High attention to detail with robust organizational and follow-through habits.

Tech-savvy and quick to adapt to current systems and booking tools.

A genuine love for travel and helping others design unforgettable journeys.

📌 Grants Specialist – Funding, Partnerships Adelaide
🏢 Wingecarribee Shire Council
📍 Adelaide