Customer Service Representative (Townsville) Achieve Group Australia Pty Ltd is seeking a friendly and reliable Customer Service Representative to join our Townsville-based team. This is a busy, hands-on role suited to someone who enjoys helping customers, managing orders, and working in a rapid-paced office environment. Training will be provided.

About the Role As the first point of contact, you’ll provide professional customer service over the phone and in person, while supporting order processing and internal coordination to ensure a smooth customer experience.

Key Responsibilities

Answering inbound calls and responding to customer enquiries

Processing orders accurately and efficiently

Order management (updates, changes, follow-ups and general administration)

Providing high-quality customer service in a fast-paced office workplace

Serving walk-in customers and providing counter/front-desk support





Liaising with internal stakeholders to ensure orders are actioned correctly and on time

Hours (Rotating Weekly Roster) This role operates on a two-week rotating roster:

Week 1

Monday - Thursday: 7:30am - 4:00pm

Friday: 7:00am - 1:00pm

Week 2

Monday - Thursday: 9:00am - 5:00pm

Friday: 7:00am - 4:00pm

What We’re Looking For

Customer service experience in a fast-paced office workplace (preferred)

Confident phone manner and strong communication skills

High attention to detail and ability to manage multiple tasks

Professional presentation and a customer-focused attitude

Reliable and punctual, with the ability to commit to the rotating roster

Training & Support Full training will be provided for the successful candidate.

📌 Customer Service Representative Townsville City
🏢 Achieve Group Recruitment
📍 Townsville