Tech Mahindra Ltd. in Melbourne seeks an experienced Team Leader to drive day-to-day performance of a customer service team in a rapid-paced Payments setting. You will coach, support and develop staff while monitoring KPIs and ensuring high-quality customer outcomes.
The role emphasizes coaching, performance analysis and effective escalation management, with a focus on process improvements and compliance. A customer-focused mindset and solid communication are essential.
📌 Payments Cx Team Leader Melbourne (Australia)
🏢 Tech Mahindra
📍 Australia
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