Wolters Kluwer seeks a commercially minded Retention Manager in Melbourne to strengthen customer retention and protect recurring revenue. You will own retention strategy, lead renewals, and manage at-risk accounts with cross-functional teams to sustain long-term value.
You will engage senior stakeholders, analyze churn drivers, and implement targeted recovery plans while balancing customer needs and revenue objectives in a B2B SaaS workplace.
📌 Retention Strategy Lead — Hybrid Melbourne (Australia)
🏢 Wolters Kluwer
📍 Australia
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