As the first point of contact for clients, you'll play an key role in creating a welcoming and professional clinic experience. You'll work alongside Exercise Physiologists, Physiotherapists, Dietitians and other members of the team, providing reception and administrative support across a range of Allied Health services. The clinics operate in a modern, paperless environment, supported by systems and processes that make it easy for the team to work efficiently and provide a great client experience.
Knowledge in allied health is highly recommended for this role.
Key responsibilities
Welcoming clients and creating a friendly, skilled first impression
Assisting clients with appointments, referrals and general enquiries
Supporting clients throughout their journey with AEP Health Group
Managing appointments across multiple Allied Health practitioners
Coordinating clinician diaries using PracSuite
Managing cancellations, changes and appointment follow-ups
Maintaining accurate client and appointment records
Answering and managing phone enquiries
Responding to emails and SMS communication
Processing referrals, payments and other administrative tasks
About you
Previous experience in medical or Allied Health administration
Experience managing appointments and clinician diaries
Experience with referrals, billing and payments
Excellent written and verbal communication skills
Confidence using computer and clinical administration systems
Solid organisational and time-management skills
Understanding of confidentiality and privacy requirements
Friendly, approachable and skilled
Highly organised with strong attention to detail
Able to manage competing priorities without becoming overwhelmed
Benefits
Comprehensive onboarding and training
Ongoing mentoring and support
Modern, paperless clinic workplace
No weekend or after-hours work
Free onsite parking
Complimentary access to gym facilities
Access to Allied Health services
Ergonomic workstation
Ongoing learning and professional development
Opportunities for career progression
About us AEP Health Group is a growing South Australian Allied Health organisation providing Exercise Physiology, Physiotherapy and Dietetics services across clinics and community. We believe that when our team enjoys coming to work, feels supported and has the opportunity to grow, it creates better outcomes for clients.