Elsevier is seeking a Customer Success Manager in Sydney to lead onboarding, adoption and value realization for our SaaS solutions across academic and government accounts.
You will build trusted relationships, drive renewals and identify upsell prospects, collaborating with Sales and cross-functional teams. Fluency in English and 3+ years in digital CS roles are essential, with SaaS and Gainsight experience highly desirable.
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📌 Strategic Customer Success Manager — Drive Adoption & Growth Sydney
🏢 RX Brasil
📍 Sydney
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