Service Coordinator – Earthmoving & Heavy Equipment

Cappro Pacific is currently recruiting for a newly created Field Service Coordinator position within Construction Equipment, based in Dandenong, Victoria.

This is an excellent opportunity for an experienced Service Coordinator, Service Advisor, Scheduler, Service Administrator or Workshop Coordinator who understands the demands of the earthmoving and construction equipment industry.

You will play a key role in coordinating the field service operation, ensuring technicians are efficiently scheduled and customers receive a high level of service and communication.

The Role
Coordinating and scheduling service technicians
Managing daily technician workloads, priorities and job allocation
Liaising directly with customers regarding service requirements
Raising and managing work orders
Monitoring WIP, job progress and invoicing
Coordinating breakdowns, scheduled servicing and repairs
Working closely with technicians, parts and workshop teams
Ensuring technicians have the required parts, information and resources
Maintaining accurate service records and documentation
Assisting with warranty and service administration
Keeping customers updated throughout the repair process




Ensuring field service activities are completed efficiently and professionally

What We're Looking For

We are looking for someone who has solid organisational and communication skills and ideally understands the construction equipment environment.

Experience in any of the following would be highly regarded:
Earthmoving / Construction Equipment
Heavy Vehicle
Agricultural Equipment
Mining Equipment
Equipment Hire
Field Service Coordination
Service Scheduling or Planning

You don't necessarily need to be a qualified mechanic — strong service coordination experience and an understanding of technical environments are equally key.

The Opportunity

This is an chance to join an established Construction Equipment dealership in Dandenong, working alongside an experienced service and technical team and supporting customers across the Victorian market.

You will be a central point of contact between customers, technicians, parts and management, making this a critical position within the service operation.

Location: Dandenong, VIC
Position: Field Service Coordinator
Industry: Construction / Earthmoving Equipment
Employment: Full-Time

All applications will be treated with strict confidentiality.
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📌 Service Coordinator – Earthmoving & Heavy Equipment Melbourne
🏢 Cappro Pacific
📍 Melbourne