ABOUT THE ROLE.

As a Customer Liaison Officer, you will provide support to the Jack Frost Operations Manager and the Owner in managing the reception area, handling administrative tasks and ensuring the smooth operation of daily office functions. You will be the welcoming face of the company at the front desk.

Key responsibilities
Assist the Owner and Operations Manager with daily tasks
Handle phone and email correspondence
Schedule inspections and bookings utilising ServiceM8
Receive and direct clients
Provide quotes for repairs
Manage billing and invoicing
Process stock and part orders
Printing and filing

About you
High level of computer literacy
Excellent customer service skills
Excellent written and oral communication skills
Proactive with ability to show initiative
Strong attention to detail and organisational skills
Punctual and reliable attendance
Valid driver's license is a MUST
Ability to think on your feet and multitask in a fast paced environment




Prior knowledge and experience with ServiceM8 would be advantageous
Prior knowledge and experience in the air conditioning or automotive field would be advantageous

IMPORTANT INFORMATION
KEY: MUST have at least 12 months administrative experience.
The role will commence on a full time basis for an immediate start and training will be provided in all aspects of the position with a 3 month probation period.
Hours are to reflect Monday to Thursday 8am to 4pm and Friday 7am to 3pm.
No weekend work will be required.
IMPORTANT: we are seeking an employee who wants longevity working in a happy atmosphere in a friendly, family environment.
MUST be able to think on your feet as this is a rapid paced workplace, especially during the warmer months.

ABOUT US With a commitment to excellence and a dedication to customer satisfaction, we have established ourselves as a leader in our field.

📌 Administration Assistant / Front Desk Mount Gravatt East
🏢 Jack Frost Car Air Conditioning
📍 Mount Gravatt East