Job Description

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Job Summary:

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Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location.

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In this role, you will make an impact in the following ways:

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Create basic work orders in required systems
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Raise purchase orders and process supplier invoices to AP
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Process customer invoices in the system
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Enter training records for the service team
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Assist at Service Reception when required
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Answer branch calls
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Responsibilitiesn
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To be successful in this role you will need the following:

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Competencies:

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Interpret key financial indicators to support business decisions
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Communicate clearly across diverse audiences
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Direct, delegate, and remove obstacles to achieve outcomes
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Build trust through honesty, integrity, and authenticity
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Resolve conflict effectively and professionally
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Diagnose faults using troubleshooting processes and service tools
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Use electronic service tools to maintain, diagnose, and resolve issues
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Escalate technical issues efficiently and document findings
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Assess warranty eligibility and submit accurate claims
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Value and embrace diverse perspectives and cultures
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Education, Licenses, Certifications:
n High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
n This position may require licensing for compliance with export controls or sanctions regulations.

Experience:
n Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.

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Qualificationsn
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📌 Service Administrator Perth
🏢 Cummins
📍 Perth