About the Role
We’re seeking experienced Service Desk Technicians to provide technical support across a major upcoming program of work within a secure government setting. This role is ideal for IT professionals who thrive under pressure, excel at problem-solving, and are committed to delivering exceptional customer service.

Key Responsibilities
Deliver Level 1 and Level 2 technical support to end users in a secure workplace.
Manage incidents, service requests, and escalations in alignment with ITIL processes.
Support system maintenance, testing, and troubleshooting during major operational periods.
Collaborate effectively with internal teams and stakeholders to ensure service continuity and operational excellence. About You




Proven experience in Service Desk or IT Support roles within government or large enterprise settings.
Robust customer service focus with excellent communication and interpersonal skills.
Ability to work independently and collaboratively in a team-driven environment. Due to the nature of this role, this opportunity is open to Australian Citizens who currently hold a baseline clearance or higher. Calleo is an equal opportunity employer and we encourage applications from all people including Aboriginal and Torres Strait Islander peoples.

📌 Help Desk Support Bunbury
🏢 Calleo
📍 Bunbury