Job Description
We are seeking an experienced Customer Service Officer with a solid background in managing high-volume inbound enquiries. This is an excellent opportunity to join a respected organisation known for delivering exceptional service and supporting its customers through every interaction./n /n /n In this role, you will be the first point of contact for customers, responding to enquiries, providing information, resolving issues, and ensuring a positive customer experience./n /n

Key Responsibilities
/n /n
Manage a high volume of inbound customer calls /n
Provide accurate information and timely resolution to enquiries /n
Navigate multiple systems while maintaining call quality and accuracy /n
Record and update customer information /n
Escalate complex matters where required /n
Deliver a consistently high level of customer service /n About You/n /n
Previous contact centre experience is essential /n




Demonstrated experience handling high-volume inbound calls /n
Solid communication and active listening skills /n
Ability to build rapport and manage challenging conversations /n
High attention to detail and data entry accuracy /n
Comfortable working in a fast-paced environment /n
Solid problem-solving skills and ability to follow processes /n What's On Offer/n /n
Opportunity to work with a leading organisation in its field /n
Supportive and collaborative team workplace /n
Comprehensive training provided /n
Market-competitive salary package /n /n /nIf you're passionate about customer service and thrive in a busy contact centre environment, please apply by sending in an updated resume using the "Apply" function

📌 Customer Service Coordinator Brisbane (Australia)
🏢 Chandler Macleod
📍 Australia