This is an exciting prospect for a Repair Centre Manager to oversee the daily workflow and manage the team in delivering exemplary customer service without compromising on compliance and standards. The Repair Centre Manager will drive a high-performance culture and ensure repairs are delivered on time and to quality standards.

Key responsibilities
Lead and support a high-performing team of production, estimating, customer support, detailing, and apprentices to elevate and maintain the highest service and quality standards.
Manage team performance through consistent and structured practices such as team meetings and 1:1's
Partner with HR and relevant teams to get the best results when recruiting and ensure the onboarding and subsequent workforce plans are implemented and supported
Drive a culture of safety, accountability, and continuous improvement across the site whilst ensuring full compliance with WHS, EPA, and regulatory requirements
Ensure all repairs are scheduled, resourced,



and completed to meet agreed targets
Oversee daily job flow of estimating, repair, painting, and final QA processes
Operational management of the site to achieve revenue, margin, efficiency, profit targets
Delivery of a premium customer experience from drop-off to pick-up

About you
Demonstrated experience in a leadership role within an automotive repair centre or workshop
Strong commercial understanding and experience managing budgets, workforce efficiency and quoting
Knowledge of insurer processes, repair cycles, parts procurement, and estimating systems
Robust written and verbal communication and skilled presentation
Demonstrated WHS awareness and safety leadership
Qualifications in automotive repair, management or business are highly regarded as are experience in job management systems, and understanding of PCM and ARC
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📌 Repair Centre Manager Brisbane
🏢 Mars Recruitment
📍 Brisbane