Location: Tullamarine
Employment Type: Casual
Days: Monday – Friday
Hours: 2:00pm – 10:00pm
Pay: $42.76 +Penalties

About the Role

This role will be responsible for both Customer Service and providing support to the Despatch Team. Ideally, we are seeking someone with a strong customer service background, logistics experience, and a good knowledge of Melbourne metropolitan suburbs and regional Victoria.

Key Responsibilities

Customer Service Responsibilities
Handle inbound calls and enter bookings.
Meet customer service KPIs and service targets.
Resolve customer enquiries and complaints professionally.
Escalate complex issues when required.
Monitor call queues and escape delays.
Liaise with Operations to ensure efficient service.
Manage and respond to customer enquiries via inbox.
Obtain and update Proof of Deliveries (PODs).
Maintain customer task lists and records.
Assist with reporting and administration.
Follow workplace safety procedures and company values

Despatch Support Responsibilities
Coordinate and monitor the courier fleet.
Allocate and schedule jobs efficiently.
Respond to driver, customer and staff enquiries.
Assist with delivery times, addresses, PODs and charges.




Use knowledge of local areas to assist with routing.
Monitor driver performance and service levels.
Problem-solve and make decisions in a fast-paced environment.
Work independently and manage competing priorities.
Ensure drivers and contractors follow safe work procedures.
Promote a protected, respectful and compliant workplace.

We’re looking for someone who is:
Reliable, punctual and organised
Confident using computers
Friendly and a positive communicator
Able to work in a rapid-paced workplace
Local geographical knowledge
Previous logistics or dispatch experience is desirable but not essential

What We Offer
Monday – Friday,
2:00pm – 10:00pm
Casual employment with consistent hours
Supportive team environment
On-the-job training
Opportunity to develop skills and progress within the business
Competitive casual hourly rate

We welcome applications from people of all backgrounds and cultures, including Aboriginal and Torres Strait Islander peoples, ages, religions, abilities, gender identities and sexual orientations.
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📌 Despatch / Customer Service Assistant Melbourne
🏢 Talent Acquisition Group
📍 Melbourne