AFCA seeks a Rules Officer to work with complainants and financial firms to determine if a matter falls within AFCA’s jurisdiction and to facilitate early resolution. You will analyse complaints, identify key issues and request documentation as needed.
You will handle complaint processing, update the CMS, guide stakeholders on AFCA rules, and escalate complex matters. The role emphasizes customer service, explicit communication, and collaboration with internal teams to support consistent service
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📌 Fairness & Rules Officer — Flexible Work Options Sydney
🏢 AFCA
📍 Sydney