BASE24-eps Production Support Lead12+ years' Payments experience | 10+ years' BASE24-eps | Banking & Financial ServicesWe are looking for an experienced BASE24-eps Production Support Lead to lead a technical production support team within a large Australian banking environment.
This is a hands-on leadership role requiring deep BASE24-eps expertise combined with strong experience managing business-critical payment platforms in production.You will be responsible for the stability, performance and ongoing development of the BASE24-eps environment, while leading the team responsible for day-to-day production support.
The workplace supports high-volume card and electronic payment processing, so you will need a strong understanding of the end-to-end payment transaction lifecycle and the ability to troubleshoot complex production issues.What you'll be doingLead and manage the BASE24-eps production support teamRemain technically hands-on with BASE24-eps development, configuration and customisationMonitor system health and ensure the availability and performance of the payments platformSupport ATM, POS, e-commerce, payment gateway and EFT transaction processingConfigure and support authorisation, routing, switching, settlement and reconciliationDevelop and maintain BASE24-eps payment workflows, scripts, interfaces and APIsSupport integrations with Visa, Mastercard, domestic payment networks and core/host banking systemsManage production incidents and problems, including root cause analysis (RCA)Manage and report against production support measures including SLAs, response times and resolution timesSupport 24x7 production operations, including critical incidents and escalationsManage and support releases, deployments, upgrades and migrationsSupport DR,



failover and high-availability requirementsUndertake performance tuning and capacity planning for high-volume transaction processingImplement payment enhancements including EMV and contactlessSupport payment scheme, regulatory and compliance changes and mandatesParticipate in code reviews, testing and production releasesWork closely with development, architecture, infrastructure, QA and business teamsMaintain technical documentation, operational procedures and support guidesWhat we're looking for12+ years' experience within payments/banking technologyAt least 10 years' hands-on BASE24-eps experienceStrong BASE24-eps development and production support experiencePrevious experience leading an engineering or production support teamStrong knowledge of payment switching and transaction processingExperience across ATM and POS acquiring, card payments and EFTStrong understanding of authorisation, routing, settlement and reconciliationExperience supporting high-volume, business-critical payment platformsStrong understanding of the end-to-end card transaction lifecycleExperience with Incident, Problem and Change ManagementUnderstanding of production support measures including SLAs, response and resolution timesExperience with high availability, disaster recovery, performance and capacity managementStrong troubleshooting and analytical skillsExcellent communication skills and the ability to work directly with technical teams, business stakeholders and clientsThe person we're looking forThis isn't a pure management position.
We need someone who can lead the BASE24-eps support team while still getting hands-on technically when required.You will understand what it takes to operate a high-volume payments platform in a banking production setting and be equally comfortable dealing with a critical production incident, investigating a transaction failure, reviewing a technical change or leading the team through a release.If you have deep BASE24-eps experience and have led the production support of business-critical payment platforms, we'd like to hear from you.
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📌 Base24-Eps Production Lead – Payments Platform (Melbourne)
🏢 Oss Group
📍 Melbourne