At NSBC Group, our people are at the heart of everything we do.Since our establishment in ****, we have grown from humble beginnings into one of Sydney's most respected and progressive transport providers.
Today, we operate a fleet of more than 350 buses and coaches, with continued expansion underway as we secure major new contracts across school services, charter operations and rail replacement services.We are also proud to operate Australia's largest fleet of electric coaches, demonstrating our commitment to innovation, sustainability and shaping the future of passenger transport.As our business continues to grow, we are seeking an experienced The Operations Control Centre (OCC) Controller/Driver Support Team Member who is good with the management of bus services.If you are looking for job security, flexibility, a supportive workplace culture and genuine opportunities to build a long-term career, we would love to hear from you.Position Purpose:The Operations Control Centre (OCC) Controller Team is responsible for the real-time monitoring, coordination, and management of bus services to ensure safe, reliable, and effective service delivery across the business.
The role proactively manages disruptions, supports drivers, and communicates with key stakeholders to maintain on-time performance and customer satisfaction.Key Responsibilities:1.
Real-Time Service ManagementMonitor all bus services using GPS tracking, dispatch systems, and operational toolsManage service delivery to ensure adherence to schedules and performance targetsIdentify delays, disruptions, or incidents and implement corrective actions promptlyAdjust services dynamically (e.g., short running, express running,



vehicle swaps)Respond to operational incidents including breakdowns, accidents, weather events, and road closuresCoordinate emergency response in line with company proceduresEscalate major incidents to senior management and authorities where requiredMaintain accurate incident logs and reports3.
Driver & Field SupportAct as the primary contact point for drivers during shiftsProvide instructions, route guidance, and operational updatesSupport drivers with issue resolution (passenger incidents, mechanical issues, delays)Ensure compliance with fatigue management and safety requirements4.
Communication & CoordinationLiaise with depots, maintenance teams, and external stakeholders (e.g., TfNSW, councils, emergency services)Provide timely service updates to customer information channels and internal teamsCoordinate rail replacement or event services as required5.
Customer Service FocusEnsure accurate and timely dissemination of passenger informationSupport customer experience objectives and service reliability targets6.
Compliance & SafetyEnsure all operations comply with regulatory requirements, safety standards, and company policiesPromote a strong safety-first culture across all operational activitiesParticipate in safety investigations and continuous improvement initiatives7.




Reporting & AdministrationMaintain real-time logs of service performance and disruptionsPrepare daily operational reports and performance summariesAnalyse trends and provide input into service planning improvementsKey Performance Indicators (KPIs)On-time running and service reliability metricsIncident response and resolution timesAccuracy and timeliness of communicationCompliance with safety and operational proceduresSkills & Experience :Experience in transport operations, logistics, or control centre environmentsStrong problem‐solving and decision‐making skills in high‐pressure situationsExcellent communication and interpersonal skillsAbility to multitask and prioritise effectivelyProficiency with computerised dispatch and tracking systemsExperience in public transport (bus/rail/ferry) operationsKnowledge of local road networks and transport regulationsFamiliarity with operational systems (e.g., AVL, scheduling software)Qualifications :Relevant qualification in transport, logistics, or operations management (desirable)Valid driver's licence (preferred)Working With Children Check (WWCC) (Mandatory)Personal Attributes:Calm and composed under pressureStrong situational awarenessDecisive and proactive mindsetTeam-oriented with a collaborative approachCommitment to safety and customer service excellenceWorking Conditions:24/7 rotating roster (including nights, weekends, and public holidays)Office-based in a control centre environmentHigh-pressure, fast-paced operational settingAdditional Requirements :Ability to pass background checks and medical assessments (if required)Participation in ongoing training and competency assessments
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📌 Operations Control Centre ( Occ) Controller (Sydney)
🏢 NSBC Group
📍 Sydney