Sharon AI is an Australian neocloud, delivering trusted AI infrastructure organisations need to build, train and run AI at scale.
We support customers across the full AI lifecycle, from training through to inference and agentic AI, drawing on a strong ecosystem of technology and co-location partners to deliver capability where it's needed.
As the first neocloud to join NVIDIA's AI Compute Program, we're growing quickly, scaling our AI Factory platform to meet rising demand for advanced compute.The RoleAs Sharon AI continues to grow, we're looking for a hands-on Data Centre Technician to join our Operations team and support the operational integrity, availability and performance of our critical data centre infrastructure.
Working within live production environments, you'll provide hands-on technical support across server hardware, networking equipment, structured cabling, power systems and operational facilities infrastructure.
You'll play an important role in ensuring the reliability, security and efficiency of our data centre operations while supporting business growth and customer service commitments.You'll work closely with engineering, operations, vendors and customers across installations, maintenance activities, incident response and infrastructure upgrades.
This is a fast-paced, high-availability environment where attention to detail, sound technical judgement and the ability to work independently are essential.What You'll Be DoingInstall, configure and maintain server, storage and networking equipment within production data centre environmentsPerform structured cabling activities including installation, termination, testing, labelling and documentation of fibre optic and copper cabling systemsMonitor data centre infrastructure and operational systems, responding to alerts, incidents and service requests in accordance with agreed service levelsDiagnose and resolve hardware, connectivity and infrastructure-related issues, escalating complex incidents where requiredExecute equipment deployments, decommissioning activities, migrations and technology refresh projects with minimal impact to customer servicesPerform routine inspections of power, cooling, environmental and security systems to ensure operational integrity and complianceMaintain accurate asset registers, rack layouts, cabling documentation,



operational procedures and maintenance recordsSupport planned maintenance activities, change implementations and infrastructure upgrades in accordance with approved change management processesAssist with vendor management activities and coordinate in office access for contractors, customers and third-party service providersSupport business continuity and disaster recovery initiatives through infrastructure testing and operational readiness activitiesParticipate in incident response activities and contribute to root cause analysis and continuous improvement initiativesEnsure compliance with company policies, operational standards, workplace health and safety requirements and relevant regulatory obligationsSupport audits, compliance reviews and operational reporting activities as requiredWhat We're Looking ForDemonstrated hands-on experience working within live data centre environmentsExperience installing, maintaining and troubleshooting enterprise server, storage and networking hardwarePractical experience with structured cabling systems including fibre optic and copper infrastructureUnderstanding of network infrastructure concepts including switching, routing, patching and connectivity troubleshootingFamiliarity with power distribution systems, UPS infrastructure, cooling systems and environmental monitoringExperience operating within structured operational environments and following documented proceduresExperience using service management or ticketing platforms such as ServiceNow, Remedy or equivalentWorking knowledge of ITIL principles, including Incident, Change, Problem and Service Request ManagementStrong troubleshooting and analytical skills with the ability to identify and resolve technical issues efficientlyStrong written and verbal communication skills,



with the ability to engage effectively with technical and non-technical stakeholdersStrong stakeholder management skills and a customer-focused mindsetAbility to work independently, manage competing priorities and remain calm during high-pressure or critical incidentsStrong attention to detail and commitment to operational accuracy, safety and continuous improvementNice to have:Relevant industry certifications such as CompTIA Server+, CompTIA Network+, ITIL Foundation or equivalentExperience working within enterprise, colocation, cloud or hyperscale data centre environmentsKnowledge of Data Centre Infrastructure Management (DCIM) platforms and monitoring toolsBasic scripting or automation capability using technologies such as PowerShell or PythonUnderstanding of industry standards and best practices relating to data centre operations and critical infrastructure managementWhy Join Sharon AI?
You'll be joining a rapidly growing Australian technology business at an exciting stage of its journey, with the opportunity to work directly with the infrastructure and technology powering the next generation of AI.
Flexible working – hybrid flexibility where possible, while this role is primarily based on-site within our data centre environments Birthday leave – take some extra time to celebrate your day? Employee Assistance Program (EAP) – confidential support when you need it? Exposure to AI and next-generation technology – work in one of the fastest-moving areas of technology Learning & development – we support your career growth with approved conferences, professional memberships & courses? Novated leasing – a tax-effective way to finance and run your car Bounty referral program – generous rewards for successfully referring new talent to Sharon AI Employee of the month – recognition plus a $500 gift card Growing global business – be part of an Australian technology company with an expanding international footprintOur ValuesIntegrity | Innovation | Collaboration | Wellbeing | InclusionApply today and help us build the infrastructure powering the next generation of AI.Due to the high volume of applications we receive, we're unfortunately not always able to provide individual feedback to unsuccessful candidates.
We appreciate your understanding and want to assure you that every application will be reviewed with care.
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📌 Data Center Technician: Hands-On Ai Infra Ops (Melbourne)
🏢 Sharon AI
📍 Melbourne