This is a hands-on role combining remote helpdesk support, onsite client visits and infrastructure administration.
You'll work across a diverse range of customer environments, troubleshooting issues, implementing solutions and helping keep our clients' systems running smoothly.
Unlike roles where you're limited to a narrow set of support tasks, this position offers the opportunity to work across a broad technology stack, including our own private cloud and hosting infrastructure.Key responsibilitiesProvide Level 2 technical support to business clients via phone, remote access and onsite visitsTroubleshoot Windows desktops, laptops, applications, printers and networking issuesDiagnose and resolve complex technical problems, escalating when appropriateAssist with new user onboarding, device deployments and system configurationsManage support tickets, document solutions and maintain clear communication with clientsParticipate in a rotating after-hours on-call rosterAdminister and support Microsoft 365, including Exchange Online, Teams, SharePoint and OneDriveManage user accounts, permissions, MFA and Microsoft Entra IDSupport Windows Server environments, Active Directory, Group Policy, DNS and DHCPSupport virtual server environments using VMware and/or Microsoft Hyper‐VAbout youPrevious experience in a Level 2 IT support role,



ideally within a Managed Service Provider (MSP)Solid troubleshooting skills across Windows desktop and server environmentsHands‐on experience administering and supporting Microsoft 365Solid understanding of Windows Server, Active Directory, networking and DNSExperience with VMware and/or Hyper‐V virtualisationConfidence supporting users both remotely and onsiteExcellent communication skills and the ability to explain technical issues clearly to non-technical peopleStrong organisational skills and the ability to manage competing prioritiesA current driver's licence and willingness to travel to client sites around MelbourneMinimum 5 years experience requiredAbout usZeara is a Melbourne-based IT services provider delivering managed IT support, cloud hosting, cybersecurity and infrastructure solutions to businesses across a range of industries.
We're not your typical IT support company.
Alongside our managed services operations, we run our own private cloud infrastructure, giving our engineers exposure to everything from everyday user support through to virtualisation, servers, networking and data centre environments.
We're a team that values technical ability, initiative, great customer service and people who genuinely enjoy solving problems.
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📌 Level 2 Msp Engineer (Melbourne)
🏢 Zeara Managed Services
📍 Melbourne