As our Housing Officer, you'll help make a real difference by ensuring our properties are well-managed and our tenancies run smoothly.
You'll combine strong relationship-building with practical property and tenancy management, ensuring everything is handled to a high standard and in line with relevant legislation, regulations and our organisational policies.
Every day brings a new opportunity to support our communities and help make housing work better for everyone!
Ensuring the timely, accurate, and efficient operation of CHL rental collection and arrears recovery systemsConducting condition reports, tenancy sign up, entry procedures, lease and rent reviews, and exit proceduresLiaising with Asset Management Unit in relation to tenanted and vacated property maintenanceCoordinating financial and administrative tasks to CHL standards, such as reporting, complaints, compliance, quality and accountability requirementsMaintaining accurate property and tenancy data in all required systemsRepresenting CHL at Tribunal/CourtProviding information and advice to tenants to assist in the sustainability of thetenancyEnsuring fair and transparent property allocation processesWork closely with government department, clients, support agencies and relevant CHLDepartmentsProviding appropriate support to wider team and organisationWhat you'll be doingAs our Housing Officer, you'll help make a real difference by ensuring our properties are well-managed and our tenancies run smoothly.
You'll combine strong relationship-building with practical property and tenancy management, ensuring everything is handled to a high standard and in line with relevant legislation, regulations and our organisational policies.
Every day brings a new opportunity to support our communities and help make housing work better for everyone!




Ensuring the timely, accurate, and efficient operation of CHL rental collection and arrears recovery systemsConducting condition reports, tenancy sign up, entry procedures, lease and rent reviews, and exit proceduresLiaising with Asset Management Unit in relation to tenanted and vacated property maintenanceCoordinating financial and administrative tasks to CHL standards, such as reporting, complaints, compliance, quality and accountability requirementsMaintaining accurate property and tenancy data in all required systemsRepresenting CHL at Tribunal/CourtMaintain customer focus byProviding information and advice to tenants to assist in the sustainability of thetenancyEnsuring fair and transparent property allocation processesWork closely with government department, clients, support agencies and relevant CHLDepartmentsProviding appropriate support to wider team and organisationWhat we're looking forA positive, inclusive and respectful workplace by bringing a balanced approach to your work and contributing to an environment where everyone feels safe, valued and free from harassment and discrimination,



you'll bring:Two years' experience in a similar roleDemonstrated knowledge and understanding of the Residential Tenancies ActAwareness of and sensitivity to the needs of people who are in housing crisis and/or have special needs/disabilitiesCommitment to the right of every person to good quality housingCurrent Driver's LicenceSatisfactory Police, NDIS & Working With Children's CheckAbove else, we're looking for people who bring our values to life every day:People first: Every person matters.Built on integrity: Do the right thing.Relentless in delivery: Make an impact.Brave enough to lead: Challenge, innovate, improve.If you're someone who builds trust, works collaboratively, takes ownership, cares about the people you serve and makes others feel valued — you'll fit right in.What's in it for youAt CHL, you'll be part of an organisation that's making a genuine difference in the lives of thousands of Australians every day.
We offer:A purpose-driven role with meaningful national footprint that makes a real impact.A collaborative, supportive and inclusive workplace.Flexible work arrangements and opportunities for professional developmentOne day off a year as 'You Day' to celebrate youGreat salary + Super + Salary Packaging (increase your take home pay!) and much more.Above all, joining CHL means being part of something bigger — making a meaningful difference and helping create a future where everyone has a place to call home.About CHLAt CHL, we're working towards a world without housing poverty.
As Australia's largest regulated community housing provider, we've spent more than 30 years creating protected, secure and affordable homes where people can belong, thrive and build a brighter future.
We're a purpose-driven organisation, and our people are at the heart of what we do.
Our values of Teamwork, Integrity, Service Excellence and Everyone Matters guide how we work, how we support our customers and how we make a difference in communities across Australia.
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📌 Housing Officer (Brisbane)
🏢 Community Housing
📍 Brisbane