VenueSumo Pty Ltd is the all-in-one operating system for attractions and leisure venues, built by operators, for operators.
Trampoline parks, family entertainment centres, escape rooms, zoos and more use our platform to run online booking, ticketing, POS, embedded payments, memberships, waivers and CRM.
We're a global team across Australia, North America and the UK, and we give venues support seven days a week.Salary offered for this position is $80,000 - $100,000 per annum, plus superannuation.The roleWe are seeking a full-time Technical Systems Analyst (working minimum 38 hours per week) to act as the key link between our customers, support team and developers.
When complex system issues arise, you'll analyse system behaviour and business requirements to determine the root cause, identify solutions, and implement system configuration or data fixes where appropriate.
You'll also prepare transparent functional specifications and technical briefs for developers, ensuring efficient delivery of system enhancements with minimal back-and-forth.About usVenueSumo Pty Ltd is the all-in-one operating system for attractions and leisure venues, built by operators, for operators.
Trampoline parks, family entertainment centres, escape rooms, zoos and more use our platform to run online booking, ticketing, POS, embedded payments, memberships, waivers and CRM.




We're a global team across Australia, North America and the UK, and we give venues support seven days a week.Salary offered for this position is $80,000 - $100,000 per annum, plus superannuation.What you'll doInvestigate escalated issues across our POS, Back Office, booking site, payments and hardwareDig into logs, databases, APIs and code to find root causesMake fixes directly: SQL queries, feature flags and platform configurationWrite clear developer briefs and functional specs, then test and validate the fixesBe the technical go-to for API and third-party integrationsBuild reports and data exports, and keep our knowledge base currentLead communications during incidents, and mentor the support teamWhat you'll bringA degree in IT, Computer Science or a related field, or 5+ years of relevant experienceExperience supporting SaaS or enterprise systems, including APIs and integrationsStrong SQL, and the ability to read code (Python, JavaScript, C#, etc.)Experience documenting requirements and writing functional specsA sharp analytical mind and clear communication, including under pressureWhy VenueSumoYou'll work on a fast-growing, well-funded platform that's used by venues around the world, in a small team where your work is visible every day.
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📌 Technical Systems Analyst (Melbourne)
🏢 VenueSumo
📍 Melbourne